Web Africa - Terrible speeds and constant disconnects?

[Grimspoon]

I have been having the worst performance on my WA the last week and a half.

Terrible speeds and sometimes disconnects and refuses to connect.

Anyone else having these issues?

I know some guys on MyBB having similar issues.

[matt]

Mine hasn't been "too bad", not great though, speed comes and goes. And I get about a 76ms ping on WA, but if I switch to my freebie Afrihost account, it's 13-23ms.

EDIT: Oh ya, last week sometime they were having some issues with Telkom's IPC and speeds were unusable, the fault was on Telkom's side though

[Grimspoon]

Maybe its my line then :\

I dunno. Wish I had another acc to test but I don't.

[matt]

Maybe its my line then :\

I dunno. Wish I had another acc to test but I don't.

Why don't you buy a GB prepaid bandwidth from Afrihost or Axxess to try it out? R39 / R35 respectively. Can't go far wrong
http://www.afrihost.com/site/product/adsl_prepaid?src=nav
http://www.axxess.co.za/vouchers.php

[Wyvern]

Grim get a hold of WAJeff on the WA forums. He is rather speedy with helping resolving issues. Well most issues. They helped me get a telkom techie to our house within 2 days. I know my brother has some issues with WA as well but so far I am rather happy with them.

[madh4tt3r]

havent had any issues on my account, every now and then my latency spikes although im not sure if this is my parents on youtube/facebook. It usually only lasts a few minutes and then is back to normal.. This account is also much better than my works Telkom capped account which gives me constantly 350ms +, im usually on around 200-220ms with the webafrica account.

[czc]

Maybe its my line then :\

I dunno. Wish I had another acc to test but I don't.

Yeah I've had slow speeds and disconnects sometimes. The slow speed usually comes before a disconnect.

Also their DNS is acting up.

[Lycanthrope]

I have been having the worst performance on my WA the last week and a half.

Terrible speeds and sometimes disconnects and refuses to connect.

Anyone else having these issues?

I know some guys on MyBB having similar issues.

One of the reasons I switched to Mweb on Monday after having not a single issue in the five days I trialled an Mweb account.

[phoenix]

I have been having the worst performance on my WA the last week and a half.

Terrible speeds and sometimes disconnects and refuses to connect.

Anyone else having these issues?

I know some guys on MyBB having similar issues.

MY line has been dropping every few minutes recently... :cry:


//and there it just went again.//

[Grimspoon]

Ok so it ain't just me. I think if it was my line then it would either work or not work.

This just works when it feels like it. Disconnects when it feels like it. :(

[goswald]

I've been having problems as well, I'm on the red Africa account

[XeroS1x]

I have been having the worst performance on my WA the last week and a half.

Terrible speeds and sometimes disconnects and refuses to connect.

Anyone else having these issues?

I know some guys on MyBB having similar issues.
Hi Grim,

Not great hearing that, we strive to provide the best interwebz around. PM me your client code and I'll hand this over. Alternatively contact Jeff (http://forums.webafrica.co.za/member.php/3089-WAJeff) who deals with queries such as this

[Grimspoon]

Hi Grim,

Not great hearing that, we strive to provide the best interwebz around. PM me your client code and I'll hand this over. Alternatively contact Jeff (http://forums.webafrica.co.za/member.php/3089-WAJeff) who deals with queries such as this

Thanks Xero, appreciate it. Will PM Jeff on Mybb.

[Cre8torzn]

Hey guys I have a 1mg line uncapped and I have not had many issues unless I have been throttled.. my local and International line speeds are bellow...

Local
http://www.speedtest.net/result/1874343838.png (http://www.speedtest.net)

International
http://www.speedtest.net/result/1874348006.png (http://www.speedtest.net)
http://www.speedtest.net/result/1874349877.png (http://www.speedtest.net)

[WAJeff]

Morning all,

I've posted up some details that you'll need to PM me please. http://mybroadband.co.za/vb/showthread.php/358438-WA-what-is-going-on?p=8017224&viewfull=1#post8017224

[Wyzak]

My WA account has been online since the 11th of March in a single session... (meaning no disconnects). If you are experiencing issues with disconnections it is most likely related to your Telkom line quality, or perhaps a local area problem.

That being said I sometimes notice sites not working for a short period, or unusually slow speeds. But nowhere near enough for me to consider moving away.

[phoenix]

I think that my particular line might be the problem. There is a person downstairs who also has ADSL [her own line], and she says it works perfectly.

If Web Africa [they manage my line for me] and Telkom cannot get to the bottom of this recurring problem, I might try cancelling my ADSL line, then applying for a new one a month or so later.

[kbgvirus]

Been happening quite frequiently to me lately :(

[Strifehart]

Also been having massive problems with my redafrica and Titan accounts since Tuesday. Telkom says the line stats look perfect, but I haven't tried another ISP to compare. Webafrica also manages my telkom line.

Before Tuesday I would always get a constant 1mb/s download speed. Now, it's struggling to maintain 300kb/s.

[Wyzak]

My account was broken last night between 10 and 11PM. It could only send packets, but didn't receive anything in return. It was working this morning again.

[matt]

My account was broken last night between 10 and 11PM. It could only send packets, but didn't receive anything in return. It was working this morning again.

I also kept getting disconnected last night at about 10. I have a 1GB Afrihost account, so I switched over to that

[shadowfox]

Yeah - WA completely fell off the trolley last night - having a backup account is always nice :D

I dropped them a filthy e-mail though (no swearing - I'm not that far gone yet) - overall stability has been dropping lately.

[EDIT]

Apparently this was as a result of maintenance being done last night. Except, since I don't camp on their notifications page (apparently a pre-requisite to be in the know) I didn't see it.

I would have been terribly pissed if I'd been streaming something - as it was I had a couple of dropped downloads I had to re-queue :<

[Wyzak]

Apparently this was as a result of maintenance being done last night. Except, since I don't camp on their notifications page (apparently a pre-requisite to be in the know) I didn't see it.

Yeah, I've also complained about that in the past. It's almost like they are trying to slip these maintenance times under the radar and hope nobody notice. Why they would do that I fail to understand. Unless of course it isn't really maintenance and they are trying to convince us that it is.

I would have understood had I seen an e-mail warning me that they would be doing maintenance last night. Instead we received nothing.

[Cranky]

2 of our clan members had to use my ISP account due to their Wage accounts dropping

[WAJeff]

Morning guys,

Sorry for only jumping on here now.
Are the guys who've posted here still having issues? If so, please drop me a PM with your account details and what exactly is slow/ unstable and I'll have things escalated for you.

[Cranky]

^

+1 glad some 1 mans up and tries to sort stuff out.

[Lycanthrope]

^

+1 glad some 1 mans up and tries to sort stuff out.

See the 'Web Africa Uncapped Feedback' thread or the 'WA - What's Going On?' thread on MyBroadband.

WAJeff's eager support is always appreciated. It's just that thus far it hasn't done much for anyone. Which is why, four months after using them, I cancelled and moved to MWEB. This month, in fact. And apart from slow video streaming, latency, download speed, browsing, Steam, etc have all been perfect. No horrible spikes ;)

Simple lesson: if you're not getting what you're paying (likely a premium) for. Take your business elsewhere until they sort it out.

[shadowfox]

To be fair, when WA works, it works well. And I have to give WAJeff kudos for trying to stay on top of things, especially on the WA forums.

On the other hand though, very often things seem to fall down the cracks somewhere along the line; it bothers me that many times I get faster response by posting something on the forum than I do submitting a ticket.

[to0kenZA]

And apart from slow video streaming, latency, download speed, browsing, Steam, etc (pretty much everything?!) have all been perfect. No horrible spikes

That's a bit contradictory isn't it? Eish bru.

Been thinking of going to MWEB but I'm just not sure how the performance is for gaming. Really don't feeling like dealing with bad ADSL service when I want to game.

Edit: Nvm, I read that completely wrong!

Soz for the thread hijcack, but would you say MWEB is pretty decent for gaming?

[czc]

That's a bit contradictory isn't it? Eish bru.

Been thinking of going to MWEB but I'm just not sure how the performance is for gaming. Really don't feeling like dealing with bad ADSL service when I want to game.

Edit: Nvm, I read that completely wrong!

Soz for the thread hijcack, but would you say MWEB is pretty decent for gaming?

Prophet says yes.

[Lycanthrope]

That's a bit contradictory isn't it? Eish bru.

Been thinking of going to MWEB but I'm just not sure how the performance is for gaming. Really don't feeling like dealing with bad ADSL service when I want to game.

Edit: Nvm, I read that completely wrong!

Soz for the thread hijcack, but would you say MWEB is pretty decent for gaming?

rofl... Sorry for the ambiguity in my post. I meant that apart from video streaming, everything else has been perfect :p

And yeah, MWEB prioritise gaming so local and international latencies are pretty great.

I used to hate MWEB, now I'm pretty much fawning over them. Hop on over to MyBB and ask MWEB Guy to put you in contact with a sales consultant for a 7-day trial. Try it for a week and see what you think. You really have nothing to lose.

I tried it for seven days and jumped ship. Put it this way, I'm giving WebAfrica R599 this month for an account I've cancelled (unfortunately too late) that I refuse to use because of how bloody awful it is for gaming (but, in its defence, it was great for video streaming).

I jumped ship and couldn't be happier. I'd like to give WebAfrica a try again in the future, assuming they ever sort their network out. But after reading all the warnings folks were receiving after reaching their 7-day threshold, personally having to deal with the constant lag spikes (even in bloody MineCraft FFS), I had enough.

WebAfrica have a great brand, a wonderful online client zone system at their disposal and I used to think they really cared. But after four months, trust me, it's only lip.

[to0kenZA]

Ah ok thanks dude, didn't know you could trial MWEB, that's pretty sweet. Thanks again for the heads up, will definitely give it a try!

[Lycanthrope]

Ah ok thanks dude, didn't know you could trial MWEB, that's pretty sweet. Thanks again for the heads up, will definitely give it a try!

Good man. Let me know how it goes :3

[shadowfox]

Good man. Let me know how it goes :3

I might give it a look as well then - although I'd have to downgrade from my 10Mbps to 1Mbps to keep cost down ... that's a thought that scares me :<

[Lycanthrope]

I might give it a look as well then - although I'd have to downgrade from my 10Mbps to 1Mbps to keep cost down ... that's a thought that scares me :<

Well, what is your total cost (line and data) at the moment and how different would that be to if you grab a 4Mbps uncapped package?

Either way, try the trial first before making any decisions :p

[Uberutang]

Tip if you do gou mweb, use google dns servers and not the local ones. Huge improvement in consistent uptime.

[HavocXphere]

Tip if you do gou mweb, use google dns servers and not the local ones. Huge improvement in consistent uptime.
Google DNS is hosted overseas. Adds (noticeable) latency & failure points. e.g. If the international link goes down then you can't even access local sites even though those don't really need the intl link.

The primary DNS should be your ISPs DNS unless there is a reason to believe that its unreliable. Secondary can be Google if you like though.

[Uberutang]

Google DNS is hosted overseas. Adds (noticeable) latency & failure points. e.g. If the international link goes down then you can't even access local sites even though those don't really need the intl link.

The primary DNS should be your ISPs DNS unless there is a reason to believe that its unreliable. Secondary can be Google if you like though.

I have yet to have an issue with using Google DNS. Maybe I have been lucky so far? :)
All I know it that with default mweb 'dynamic' dns I occasionally had a hiccup. Swapped over to Google dns and so far so good.
Makes sense that local dns would be faster for browsing.

[shadowfox]

Well, what is your total cost (line and data) at the moment and how different would that be to if you grab a 4Mbps uncapped package?

Either way, try the trial first before making any decisions :p

It'll be about R300+/month extra if I don't transfer my line across to MWeb (I think it's R899 for the uncapped at MWeb if line is hosted with them?) - I'm paying R612 total atm. And frankly - 10Mbps is awesome, but 4Mbps is more than decent enough - although I'll definitely want to check out streaming performance first, because that's about 60% of my total usage right now.

[HavocXphere]

I have yet to have an issue with using Google DNS. Maybe I have been lucky so far? :)
Nah nothing wrong with it & chances are it'll be fine either way. All I'm saying is that there isn't really a good argument for using the Google one above local ones - pretty much even on the whole, with local maybe just taking the lead by a hair.

* Unless you need to remember the address then its not contest.

[phoenix]

Web Africa tends to respond to my support tickets promptly. They got a Telkom technician in to see me on Saturday. He "had my port reset" [Turkish to me], and gave me his number in case the problem cropped up again.