Honestly, I wonder how they managed to become such a popular business when they have absolutely no idea what's happening with their orders.
I ordered the Duke Nukem Forever Balls of Steel edition ages ago, when it was first listed on their site, this is when it was still (according to them) called the "Special Edition" and no price was attached.
I e-mailed them to confirm that this was the Balls of Steel edition and was told (and I quote):
I then asked whether or not my order would be updated to the Balls of Steel edition (so that there are no hassles come release day) and was told:Hi there.
They are both that same thing, I have taken the special edition off the site.
Sorry for the inconvenience
Bearing in mind, firstly, that there is no "if" involved here--it WAS ordered and this correspondence reflected the order number in the e-mail subject.If you have an order for the special edition it will automatically be updated.
Six days ago I sent an e-mail to them:
No reply. So yesterday I sent the same e-mail (yes, again). I finally received a response:Good day,
I was wondering whether or not a price has been affixed for Duke Nukem: Balls of Steel Edition (order 10546***) and whether or not I could pay for it in the meantime?
Thanks, as always.
Firstly, I pre-ordered on the very day that they first listed it, I didn't have the opportunity to pay for it in advance because there was no price. I would never even have GOTTEN a price if I didn't keep nagging. Secondly, if I had pre-ordered it, that means I pre-ordered it, ergo I get first dibs, no? Especially since the agreement was payment in-store (I generally pay earlier regardless).Hi there
I have resent you a order confirmation regarding your query. You can pay a large deposit or full payment to secure your order due to limited stock of the item. Thank you and enjoy the rest of your day.
As his e-mail states, I received the confirmation for R575 and paid for it; I ordered and paid for my Fable 3 order.
It's 14:23 now, as I write this, and I still haven't received confirmation of payment for either order.
Maybe this is just a small issue, but I've had it with BT. If it weren't for the fact that collecting from them is just a hop in the car away I would go back to ordering from Take2.
How can these people do business in such a lax and inefficient manner? At which point did it become the customer's responsibility to make sure the business doesn't fuck up his order?
I'm honestly getting so sick of them :/