On Monday 30th April I placed an order with Zaps for a Graphics card, PSU and Mouse pad. I made payment via their "MyGate My Virtual" system and my payment was confirmed at 10:55:52. At 10:55:56 my order was changed to "In Transit" meaning it is on its way to Zaps. This all happened on 30/04/12.
Since then my order has been "in transit". Now surely it does not take a whole week for items which were in stock to get from JHB -> ZAPS or CPT->ZAPS. I have sent emails to email@example.com and firstname.lastname@example.org asking for any sort of info as to where my items are, whether their supplier has a problem with the stock or just any sort of info. But as of yet, no reply. The only reply I got was from Moody@zaps.co.za last night saying they would follow up for me this morning, however no follow up.
I understand there can be delays due to suppliers etc but what is frustrating me is the fact that no one can tell me what is going on? Surely someone must know where my order is and what the delay is? In my past experience with Takealot/Kalahari all it took was a simple email and I knew exactly what was causing the delays. Whether it was one item they were waiting for or a shipment problem they would tell me.
This is my first time ordering from Zaps and I am quite disappointed, to the point of this will be my first and last order from them.