Can’t get 10Mbps ADSL? You might need to downgrade
Telkom has upgraded many 4Mbps ADSL subscribers to 10Mbps, but what if you cannot get 10Mbps? Here is what you should know.
Telkom successfully upgraded 2Mbps ADSL users to 4Mbps ADSL as of 23 December 2013, and will start to upgrade 1Mbps subscribers to 2Mbps on 15 January as planned.
However, not all 4Mbps ADSL users could be upgraded to 10Mbps because their exchanges or lines do not support the higher speeds.
Telkom highlighted that there are a number of possible sync speeds between 4Mbps and 10Mbps and this is dependent, among other things, on distance from exchange and quality of the copper infrastructure.
Many “Fastest DSL” subscribers therefore still pay for the fastest possible ADSL connection, but are now getting the same speed as “faster DSL” subscribers. This follows the upgrade of 2Mbps subscribers to 4Mbps.
Telkom confirmed that Telkom Internet’s “fastest DSL” customers who could not be upgraded to 10Mbps will not automatically be downgraded to the cheaper 4Mbps “faster DSL” service.
Telkom said that these subscribers can request to be downgraded should they not be able to achieve the higher speeds of Up to 10 Mbps.
Telkom said that customers requiring to downgrade to the up to 4Mbps profile should do so manually by contacting the ISP.
ADSL subscribers who have not been upgraded to 10Mbps and are looking for higher speeds may be encouraged to know that this may happen in future.
Telkom said that it is continuously seeking to improve the user experience of fixed line broadband access.
“Enhancements to our network access infrastructure is an ongoing process and future upgrades will be considered if it is technically possible as an outcome of improvements to the network,” Telkom said.
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