Can’t get 10Mbps ADSL? You might need to downgrade

Telkom has upgraded many 4Mbps ADSL subscribers to 10Mbps, but what if you cannot get 10Mbps? Here is what you should know.

January 15, 2014
ADSL broadband

Telkom successfully upgraded 2Mbps ADSL users to 4Mbps ADSL as of 23 December 2013, and will start to upgrade 1Mbps subscribers to 2Mbps on 15 January as planned.

However, not all 4Mbps ADSL users could be upgraded to 10Mbps because their exchanges or lines do not support the higher speeds.

Telkom highlighted that there are a number of possible sync speeds between 4Mbps and 10Mbps and this is dependent, among other things, on distance from exchange and quality of the copper infrastructure.

Many “Fastest DSL” subscribers therefore still pay for the fastest possible ADSL connection, but are now getting the same speed as “faster DSL” subscribers. This follows the upgrade of 2Mbps subscribers to 4Mbps.

Telkom confirmed that Telkom Internet’s “fastest DSL” customers who could not be upgraded to 10Mbps will not automatically be downgraded to the cheaper 4Mbps “faster DSL” service.

Telkom said that these subscribers can request to be downgraded should they not be able to achieve the higher speeds of Up to 10 Mbps.

Telkom said that customers requiring to downgrade to the up to 4Mbps profile should do so manually by contacting the ISP.

ADSL subscribers who have not been upgraded to 10Mbps and are looking for higher speeds may be encouraged to know that this may happen in future.

Telkom said that it is continuously seeking to improve the user experience of fixed line broadband access.

“Enhancements to our network access infrastructure is an ongoing process and future upgrades will be considered if it is technically possible as an outcome of improvements to the network,” Telkom said.

Article courtesy of MyBroadband

More broadband news

Telkom Internet working on ADSL problems

1Mbps ADSL to 2Mbps ADSL upgrades begin soon

Unthrottled Titan uncapped ADSL from OpenWeb

ADSL uncapped bundle prices compared

Data-only uncapped ADSL price comparison

Tags: adsl, headline, Telkom

Shutterstock is the image partner of MyGaming – technology images can be found here

Poll

Is the cheaper Xbox One minus Kinect a more enticing product?

View Results

Loading ... Loading ...

Latest News

Game piracy in the UK is no longer a “crime”

Piracy Skulls

The British government, along with several ISPs and content creators, are changing their stance on game pircay

Keeping up with Kim Kardashian Hollywood

Kim Kardashian Hollywood

MyGaming gets stuck into the latest Kimmy K soul selling simulator

Discounted graphics cards and more in Takealot Daily Deal

Nvidia GeForce GTX770

Takealot.com has put together a gaming-centric Daily Deal package – you have less than 10 hours to take advantage

NewBee rules Dota 2 The International

Newbee

Team NewBee has taken home just over R53 million for winning this year’s The International

bool(true)
X

Newsletter Subscription

Name
Email *
Enter the following to confirm your subscription *
Captcha image