Printable View
I am experiencing some high latencies lately.
I have called Telkom twice and everytime it is the same story, refresh ports and reset line. It does not help at all.
Pinging local sites with an extremely high latency.
http://img849.imageshack.us/img849/9739/pingp1.png
http://img683.imageshack.us/img683/603/pingp2.png
Internationally it is not improving. :rolleyes:
http://img29.imageshack.us/img29/6038/pingp3.png
Any ideas what I can do?
Yeah that is your exchange or something on route causing problems. Not much you can do except keeping bugging who ever you get your ADSL line from.
Yep, I phoned Telkom today and they said the exchange is congested. It is funny because I never had this problem before, did my community discover torrents all at the same time? First time I had ever had problems with Telkom... I fear for what awaits me. :cry:
Any Telkom technicians based in Cape Town on the forums? :o
The same is happening to me, only I'm running at a steady 9kbs :mad:!
This is what's happening:
I got Crapkom to send out an engineer the other day, a very nice guy. Anyway he, looked at my line and then told me what's up. Because Crapkom is running that increased data bundle promotion it is putting a lot of strain on the exchange in certain areas. So to stabilize the line they have to cut down certain lines and their speed. It just so happens that you and myself are taking the brunt of the burden on the exchange !
How can we fix this? We can't, so basically Telkom have said **** you and we can't do **** about it ...
So we are paying for a service we are not receiving? Well, I always wanted to try the Cell C speedstick... :rolleyes:
How can they throttle their paying customers?? I have also noticed an increase in my latency. While i enjoy the extra cap, I am not impressed by being throttled for some person that can get the service for "free". That is outragous.
Why would they not?
They know we have no one else to run too, I've also been having issues with them and so are some of my mates.
Its actually rediculous that we pay what we do for the shit service they provide, but there is nothing really we can do.
At least the extra data bundle promo ends soon as far as I know.
Congestion through exchanges is inevitable, infrastructure that is designed to handle X amount of Throughput is forced to deal with X x 2 Amount of Throughput.
Your latency tests are unrealisticly high though, I would log a call and ask them to check the D-Slam on your Exchange
TBH, no ISP will throttle customers selectively unless specified in an Uncapped Contract, so no use getting flustered about something a technician told you, FYI, Technicians are not briefed on Corporate Policy so they would not be able to give you this type of information in the first place
Well I did phone them and a fault has been reported. Apparently the exchange is overloaded. The person mentioned that the normal network load is 1 and the current load is 4... I assume it is Gigabytes a second, you would know more about this kind of thing. :)Quote:
Originally Posted by Xero