Really awesoem uncapped!!

Printable View

22-09-2011, 09:04 AM
JackBauer

Really awesoem uncapped!!

This has been said/posted millions of times before but i am fed up with the ISP's in SA regarding the AUP (acceptable usage policy)

Been having slow speeds the past few days in regarding browsing and downloading (p2p and http etc.)

Went to check what my usage was and saw that i downloaded an amazing 15gb after 21 days of use!!! Mailed them and got the normal run around replies like:

" Hi, Hein

Thank you for your mail.

Could you kindly provide us with some stats from your tests; so we can better troubleshoot this problem:

1: we need a line speed test; this can be accessed through http://speedtest-rba.isdsl.net/

2: we need a download speed test; [if you use another ISP too; you may send us both results]
This can be tested through http://speedtest.net/
[If you test another ISP as well; kindly ensure that you test both ISP's to the same location

3: A 30 second ping test to the address that you are experiencing slow speeds:
from a command line; run the following command:
ping -t www.address.co.za
{change www.address.co.za to the address where you are getting slow speeds}

***This can also be achieved through http://www.pingtest.net/

4: A trace route test to the latter:
from a command line; run the following command:
tracert www.address.co.za
{change www.address.co.za to the address where you are getting slow speeds}

If you could kindly send us these results; as well as advise what service / protocol you use for your downloads.

Thanks in advance; we strive to improve our ADSL service & speeds.

Please do not hesitate to contact us if we may be of further assistance.

Warm Regards,

The Best Web Hosting...Ever!

Please visit our comprehensive online support site at ............... where we have over 220 FAQ's answered and over 50 video tutorials you can watch to learn more about how to maximize your hosting experience.

Hi Hein

I trust you are well.

Please note that your account is currently being managed due to our shaping policies. We monitor our overall network usage on an hour to hour basis and if our capacity is stretched we dynamically shape and throttle certain clients' uncapped accounts to relieve congestion.

Please do not hesitate to contact us if we may be of further assistance.

Warm Regards
.............
The Best Web Hosting...Ever!

Please visit our comprehensive online support site at ..................... where we have over 220 FAQ's answered and over 50 video tutorials you can watch to learn more about how to maximize your hosting experience.

Hi, Hein

Thank you for your mail.

The uncapped ADSL accounts are managed as per our acceptable usage
policy viewable here:

..............................acceptable_use_polic y

The details are under the uncapped ADSL section of that link.

Please do not hesitate to contact us if we may be of further assistance.

Warm Regards,

...................
The Best Web Hosting...Ever!"

Blah, blah, blah...

Is dit rerig verkeerd van my kant af om te verwag dat ek darem 30GB (R10 per gb) se gebruik uit n R299.00 pakket te kry in n hele maand sonder n 17kbps gesukkel? Wanneer gaan 1 ISP rerig iets vir die gebruiker gee wat hulle belowe?

Ek wil eerder hoor: "meneer jy betaal R299 maar jy kan nie rerig download maar jy sal altyd internet gebruik he al is dit vrek stadig" as wat ek hoor: "wow kyk ons "uncapped service is die beste blah, flippen blah"
Hoekom laat ons toe dat ons gemelk word en vreet dit maar net op? Is ons Suid Afrikaners 'n klomp slapgatte en hoe lank nog kan die ouens met geld, wol oor ons oë trek met hul slim praaitjies?

Yster Swart het akltyd gese: "mense wat dink hulle is donners smart, is nie altyd so donners smart" Wyse man daai.....
22-09-2011, 09:11 AM
PaPaRaZZ!

Ek voel vir jou dude, ek sal kanselleer en iemand anders probeer.
22-09-2011, 10:40 AM
ViperGTI

I wasn't too keen to jump on the uncapped bandwagon when MWeb started it. Firstly because of the minimum 1 year contract attached to it and secondly due to feedback I've received from friends that the downloads can be pretty slow. Well, that was the case initially. Not sure how this have changed since the initial offering. Other ISPs like Afrihost and probably a couple of others monitors your usage by the hour and then starts shaping heavily (as you already know). I do use a normal Afrihost capped account on another line and that does work great.

Go OpenWeb Uncapped Lite 4Mbps for approx R500 I think.
It is an uncapped and unshaped account up to a certain point, although, I personally have never reached that point. My average usage is about 10 - 50Gb per month, although it has gone over 110Gb a couple of months (there were a couple of great Steam specials during Summer Camp in US). For this month, I'm standing at 38Gb usage and still going strong.
The point where they start shaping is based on 80% / 20%. As I understand it, 80% of all the users are unshaped while the top 20% of all users using the service (so basically the country), gets shaped heavily.
http://www.openweb.co.za/index_uncapped.asp?Selected=2

And no, I don't work for Openweb, but I do believe in providing feedback for good / bad service received. (just wait till a thread for banking opens :p)
22-09-2011, 12:49 PM
Sirf

I've been with Mweb from day 1. Aside from some Seacom connectivity issues its been smooooth sailing.

There are no contracts. I know this because I cancelled with them for a month to try uncapped with axxess. Needless to say, that lasted only a month due to me getting shaped in my chops and only managing to do 40gb while TRYING!

With Mweb I've been downloading on average 100gb per month and I've never received any complaints about AUP from their side.
22-09-2011, 01:26 PM
pmurgs

Mweb is awesome... I have no problem hitting 500Gbs a month with them on a 4Mb uncapped shaped line... I hit almost 800Gbs one month and got an "abuse" letter which does fall within the AUP... but for the price I pay, 500Gbs a month is a steal.

I would likely still be paying R700 for 20Gbs a month which is what I got before mweb uncapped came on the scene. Overall mweb rocks.
22-09-2011, 02:32 PM
to0kenZA

All the ISPs will slowly me moving away from the uncapped model. As it's just not feasible. At the moment, all the ISPs that offer an uncapped solution are absorbing the cost of excessive bandwidth usage. Uncapped has never worked and never will.

Best advice is to stick to normal internet solutions. It's really not that expensive, compared to what people are paying for uncapped. Plus there are ways to make better use of it as well.

Take for instance, WebAfrica's freezone and Telkom's extra local only bandwidth. The guys at MyBB developed a similar program to Route Sentry that you can use to split local and international traffic. I've been using this for years now and I've gotten by without ever paying even close to what some people are paying for these uncapped solutions.

Quote:

Originally Posted by pmurgs

Mweb is awesome... I have no problem hitting 500Gbs a month with them on a 4Mb uncapped shaped line... I hit almost 800Gbs one month and got an "abuse" letter which does fall within the AUP... but for the price I pay, 500Gbs a month is a steal.

I would likely still be paying R700 for 20Gbs a month which is what I got before mweb uncapped came on the scene. Overall mweb rocks.

I cringe when I think of the hits they must be taking from usage like that.
22-09-2011, 02:43 PM
Blackhand

Quote:

Originally Posted by to0kenZA

I cringe when I think of the hits they must be taking from usage like that.

They don't take any hit since they don't pay per GB, they pay per Mbit. 1GB or 100GB, its costs them the same amount of money.
Where they take a hit is when too many users are simultaneously maxxing out there line, they run out bandwidth on their network and need to start prioritizing traffic.

Considering Mweb pays per Mbit, uncapped is the only package that makes any sense otherwise they will have bandwidth going to waste.
22-09-2011, 02:43 PM
JackBauer

I don't want 500gb a month. Just need 30 -50 for my Steam/Origin/linux/pirate addiction....
22-09-2011, 02:45 PM
kerbyross

Quote:

Originally Posted by JackBauer

This has been said/posted millions of times before but i am fed up with the ISP's in SA regarding the AUP (acceptable usage policy)

Been having slow speeds the past few days in regarding browsing and downloading (p2p and http etc.)

Went to check what my usage was and saw that i downloaded an amazing 15gb after 21 days of use!!! Mailed them and got the normal run around replies like:

".....

Wie is jou service provider ?
22-09-2011, 02:48 PM
kerbyross

Iburst isnt all that great but for R450 rand I get 4 gig during business hours and uncapped from midnight to 8am.
What can I do with that you ask ?
Well heres my stats for the month so far:
Data used After Hours
Total After Hour Usage 36,783.53 MB

So I recon I can have it up to 45gig by the end of the month.

R450 / 45gig = 10 rand a gig. Thats not too bad in my books.
2 gig package (with 2 gig mid month free) and the 128kbps unpcapped (which means that if i do use my cap during business hours I will still have connection at 128kbps and still 1meg uncapped from midnight to 8am.

They did also say they are bringing out new packages soon .. will have to wait and see what they bring to the table.
22-09-2011, 02:51 PM
to0kenZA

Quote:

Originally Posted by Blackhand

They don't take any hit since they don't pay per GB, they pay per Mbit. 1GB or 100GB, its costs them the same amount of money.
Where they take a hit is when too many users are simultaneously maxxing out there line, they run out bandwidth on their network and need to start prioritizing traffic.

Considering Mweb pays per Mbit, uncapped is the only package that makes any sense otherwise they will have bandwidth going to waste.

Yes but think about what they're paying for those links. And when people start complaining they'll eventually have to upgrade it. And what's going to happen when Telkom upgrades their infrastructure and enable us to have bigger connections. Then they are going to have to upgrade those links even more and lower the pricing because there's a limit to what people will pay. Overall, uncapped isn't such a great idea.
22-09-2011, 02:51 PM
kerbyross

Stats for August:
Data used After Hours
Total After Hour Usage 77,008.56 MB
For R450 / 77gig R5.80 per gig , not bad iburst.
22-09-2011, 03:10 PM
JackBauer

My ISP is "host for Afri" and ought to be IS that is milking us. If i had a few hundred million in the bank, just out of principle, would make these people close their doors. So sick of our service levels in this country. If i give this sort of services/useless promises, i wouldn't have any clients but they get away with it.

I would rather use 3G again and bitch about my latency/ping than think i have a service which cannot be used anyway. Soos Riaan "awesoem" Cruywagen sou se" wie is hierdie mense?"
22-09-2011, 03:11 PM
to0kenZA

Quote:

Originally Posted by JackBauer

My ISP is "host for Afri" and ought to be IS that is milking us. If i had a few hundred million in the bank, just out of principle, would make these people close their doors. So sick of our service levels in this country. If i give this sort of services/useless promises, i wouldn't have any clients but they get away with it.

I would rather use 3G again and bitch about my latency/ping than think i have a service which cannot be used anyway. Soos Riaan "awesoem" Cruywagen sou se" wie is hierdie mense?"

Our service has level? Lol, I never even knew that! Oh, you were serious...
22-09-2011, 04:29 PM
HavocXphere

@kerby: That smells like 1024kbps Afrihost uncapped. Their capped is excellent...uncapped not so much.

Yeah the 30-50gb range kinda sucks. Too expensive to get proper capped products for that & its not enough usage to justify a hardcore uncapped one.

At this stage you've got 2 options: Fork out extra R100 for Openweb Gold or micromanage your usage (Freezone, local only, expensive capped for surfing etc split).

Quote:

Originally Posted by Blackhand

They don't take any hit since they don't pay per GB, they pay per Mbit. 1GB or 100GB, its costs them the same amount of money.

Unfortunately that is not how it works. You can only push a finite amount of gb through a Mbps of b/w. When the total amount of gigs goes up then the total number of Mbps they need goes up too. It doesn't cost them more right now, but they'll look at the usage & organize more Mbps for next month before people start complaining. So its a little delayed & indirect but they still take a hit.

Quote:

Originally Posted by Blackhand

Considering Mweb pays per Mbit, uncapped is the only package that makes any sense otherwise they will have bandwidth going to waste.

You're visualizing it as a 1:1 contention connection. In reality its over 20 so b/w rarely goes to waste if the ISP is managing it correctly.
22-09-2011, 06:24 PM
kerbyross

Quote:

Originally Posted by HavocXphere

@kerby: That smells like 1024kbps Afrihost uncapped. Their capped is excellent...uncapped not so much.

its iburst with the uncapped option enabled.
22-09-2011, 07:06 PM
Tsar

Quote:

Originally Posted by pmurgs

Mweb is awesome... I have no problem hitting 500Gbs a month with them on a 4Mb uncapped shaped line... I hit almost 800Gbs one month and got an "abuse" letter which does fall within the AUP... but for the price I pay, 500Gbs a month is a steal.

I would likely still be paying R700 for 20Gbs a month which is what I got before mweb uncapped came on the scene. Overall mweb rocks.

Dude honestly what the hell do you need to download to reach that?
22-09-2011, 07:17 PM
Hraffnir

Dude honestly what the hell do you need to download to reach that?

Quote:

Please don't tell me you're gonna pull the "illegal downloads" card.
22-09-2011, 08:23 PM
Tsar

Quote:

Originally Posted by Hraffnir

Please don't tell me you're gonna pull the "illegal downloads" card.

No I am not but what the hell do you do to get to that?
22-09-2011, 08:33 PM
Ichigo

Quote:

Originally Posted by Tsar

No I am not but what the hell do you do to get to that?

Would like to know also. Most I could do was 100 gigs with series I barely watched and some Anime I enjoyed.
22-09-2011, 11:29 PM
Sirf

Quote:

Originally Posted by Tsar

Dude honestly what the hell do you need to download to reach that?

That is insane actually. The most I managed was 250gb and that was trying some full Blu Ray movies at 40gb a pop!
23-09-2011, 03:54 AM
Prometheus

The uncapped model is flawed they can't provide it. This could make a good ASA case, if they can't provide it they shouldn't advertise it.

I also have to wonder what people are downloading. It seems like they are just downloading for the sake of using it. They can't possibly keep it all or they wouldn't complain about bandwidth costs. The future is high cap usage based but not right now. MWeb's "abuse" letters they send to everybody using more than 500GB also proves there is a cap but it's just not stated which is in contravention of the CPA.

Quote:

Originally Posted by Blackhand

They don't take any hit since they don't pay per GB, they pay per Mbit. 1GB or 100GB, its costs them the same amount of money.

IPConnect?