Xbox Live Problem

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30-03-2012, 07:30 AM
Murph

Xbox Live Problem

Hey guys

I just got a new Xbox and I've problems getting onto Xbox live. (Wired connection)

I've reset the router (the box is connected straight to the router), reset the Xbox, manually applied IP settings (automatic assign did work, but the connection only goes as far as the connecting to my network) and the all stuff that appear on the support page.

The error I'm getting is that it can't resolve the DNS server (or something along those lines).
My PS3 works fined (simpy entered my PPPOE details) and my PC can connect to the internet, so it's not my network.

I'm not sure what the deal is - either I'm missing something really basic or something is wrong.

Any ideas?
30-03-2012, 07:35 AM
OmegaFenix

Quote:

Originally Posted by Murph

Hey guys

I just got a new Xbox and I've problems getting onto Xbox live. (Wired connection)

I've reset the router (the box is connected straight to the router), reset the Xbox, manually applied IP settings (automatic assign did work, but the connection only goes as far as the connecting to my network) and the all stuff that appear on the support page.

The error I'm getting is that it can't resolve the DNS server (or something along those lines).
My PS3 works fined (simpy entered my PPPOE details) and my PC can connect to the internet, so it's not my network.

I'm not sure what the deal is - either I'm missing something really basic or something is wrong.

Any ideas?

Hmmm, I haven't used a wired connection in ages but i do remember it being finiky at time. Have you tried a wireless connection to check it that works? Also did you manually entered the network details or did you try auto detect?
30-03-2012, 07:40 AM
Murph

Quote:

Originally Posted by OmegaFenix

Hmmm, I haven't used a wired connection in ages but i do remember it being finiky at time. Have you tried a wireless connection to check it that works? Also did you manually entered the network details or did you try auto detect?

Yeah wireless connects but also bombs out that the 'connect to internet' stage.
30-03-2012, 07:43 AM
OmegaFenix

Quote:

Originally Posted by Murph

Yeah wireless connects but also bombs out that the 'connect to internet' stage.

Try disabling the firewall on your router. If that works it has something to do with portforwarding. I had this issue when I had an Mweb locked down router.
30-03-2012, 07:55 AM
Murph

Yeah I check that, but seriously has changed in terms of my settings. Everything worked perfectly fine previously (with the the phat box) and then out of the blue everything went balls up. (It started that night when we were playing ME3)
30-03-2012, 08:02 AM
OmegaFenix

Then I don't know dude. It sounds like a router issue to me, factory reset of the router?
30-03-2012, 08:11 AM
Murph

What happens is this - auto detect, I get an IP, gateway, DNS etc , PPPoe settings say not set. If I change the pppoe settings, all those numbers become 0.0.0.0 - and I'm pretty sure it wasn't like that previously.
30-03-2012, 08:18 AM
OmegaFenix

Quote:

Originally Posted by Murph

What happens is this - auto detect, I get an IP, gateway, DNS etc , PPPoe settings say not set. If I change the pppoe settings, all those numbers become 0.0.0.0 - and I'm pretty sure it wasn't like that previously.

O.o I dunno dude.
30-03-2012, 08:36 AM
Murph

Me neither. Hopefully someone here has an idea.
30-03-2012, 08:44 AM
Cicero

Why are you setting PPPoe settings on your PS3? I could be wrong, but your dsl router should set all that, and then just provide the gateway for everything else to the interwebs? (Please note my networking is not great - but just trying to help)

Your DNS settings should just point to your router.
30-03-2012, 09:02 AM
Cicero

Ok, I'll just tell you how my network is set up.

I have a DSL wifi router.
I use a PPPoE connection with a username and password to connect to my ISP - mweb in my case usually.

Then my router sits at 10.0.0.1 on the LAN. So thats how I get the settings etc too, open browser, 10.0.0.1 -> off I go.

It then acts as a DHCP sever for any new devices and assigns IP's in the range 10.0.0.33 - 10.0.0.65 (so can allow 32 devices). Then all my static IP devices sit below the 33 range.

On my Xbox, the IP is a static 10.0.0.10, Gateway is 10.0.0.1, DNS server 10.0.0.1 (both point to my router), subnet mask is 255.255.255.0. PPPoE settings are not set.
I then forward the ports for my xbox to get my NAT to open.

It would be exactly the same for a PS3. I could have a PS3 @ 10.0.0.11. No need for a PPPoE connection on it as the router is already connected to the net.
30-03-2012, 09:41 AM
Murph

Quote:

Originally Posted by markface

Why are you setting PPPoe settings on your PS3? I could be wrong, but your dsl router should set all that, and then just provide the gateway for everything else to the interwebs? (Please note my networking is not great - but just trying to help)

Your DNS settings should just point to your router.

Don't worry neither is mine. That's why I'm hoping I'm just missing one crucial element and/or doing something stupid.

Quote:

Originally Posted by markface

Ok, I'll just tell you how my network is set up.

I have a DSL wifi router.
I use a PPPoE connection with a username and password to connect to my ISP - mweb in my case usually.

Then my router sits at 10.0.0.1 on the LAN. So thats how I get the settings etc too, open browser, 10.0.0.1 -> off I go.

It then acts as a DHCP sever for any new devices and assigns IP's in the range 10.0.0.33 - 10.0.0.65 (so can allow 32 devices). Then all my static IP devices sit below the 33 range.

On my Xbox, the IP is a static 10.0.0.10, Gateway is 10.0.0.1, DNS server 10.0.0.1 (both point to my router), subnet mask is 255.255.255.0. PPPoE settings are not set.
I then forward the ports for my xbox to get my NAT to open.

It would be exactly the same for a PS3. I could have a PS3 @ 10.0.0.11.

Quote:

IP is a static 10.0.0.10, Gateway is 10.0.0.1, DNS server 10.0.0.1 (both point to my router), subnet mask is 255.255.255.0. PPPoE settings are not set.

Yeah thats pretty much what I'm getting. Then it gives an error reading cannot resolve DNS.
30-03-2012, 09:42 AM
matt

I would think that if your DHCP server is set up correctly then the auto settings should work on the xbox, if it's not resolving a DNS server, you can try manually setting the DNS address on the XBox to the IP of the router.

What I do with the DHCP is to reserve an IP address for the XBox so that the port forwarding will work. If you had previously done that, it won't work on the new XBox since it will have a different MAC address, you'd have to reserve that address for the new machine instead.
30-03-2012, 09:48 AM
Cicero

My concern is that you are connecting to the net using your PS3 via PPPoE and its buggering up the network. That makes no sense to me. That option is only there if you dont have a router?
30-03-2012, 09:55 AM
Murph

Quote:

Originally Posted by matt

I would think that if your DHCP server is set up correctly then the auto settings should work on the xbox, if it's not resolving a DNS server, you can try manually setting the DNS address on the XBox to the IP of the router.

What I do with the DHCP is to reserve an IP address for the XBox so that the port forwarding will work. If you had previously done that, it won't work on the new XBox since it will have a different MAC address, you'd have to reserve that address for the new machine instead.

Gateway or IP ? I tried manually assigning the DNS and got the same result.

Quote:

Originally Posted by markface

My concern is that you are connecting to the net using your PS3 via PPPoE and its buggering up the network. That makes no sense to me. That option is only there if you dont have a router?

Yeah I know. How come it worked for 6 months prior though?
I dunno...
30-03-2012, 10:03 AM
matt

Quote:

Originally Posted by Murph

Gateway or IP ? I tried manually assigning the DNS and got the same result.

Default Gateway is really just another way of saying the IP address of your router.
You should be able to see what IP Address, Subnet Mask, Default Gateway, and DNS Servers the DHCP server on your router is assigning to the XBox.

If you aren't getting assigned an address for the DNS Server, try making it the IP address of your router (same as default gateway). Also check that the default gateway is in fact the also the IP address of your router.
30-03-2012, 10:21 AM
Murph

Quote:

Originally Posted by matt

Default Gateway is really just another way of saying the IP address of your router.
You should be able to see what IP Address, Subnet Mask, Default Gateway, and DNS Servers the DHCP server on your router is assigning to the XBox.

If you aren't getting assigned an address for the DNS Server, try making it the IP address of your router (same as default gateway). Also check that the default gateway is in fact the also the IP address of your router.

It is assigning a DNS server. I'll just double check those numbers.
30-03-2012, 12:43 PM
matt

Quote:

Originally Posted by Murph

It is assigning a DNS server. I'll just double check those numbers.

Well, here's what I can think of in terms of getting any device to connect properly

1. It needs a unique IP address
2. It needs to be on the same subnet as your router
3. The default gateway should be the IP address of your router
4. The router will have the DNS servers assigned by your ISP, if it's not getting configured to the device, just make it the IP address of the router (on the device).

Just those things *should* get you at least an internet connection assuming that the router is connected to the net, and *should* all be handled by the DHCP server on your router assuming that is configured correctly.
30-03-2012, 01:18 PM
Fivel

Murph, what make of router is it? I remember not being able to get my DLink router to work, but my Billion router worked without any hassle.
30-03-2012, 01:51 PM
Murph

Quote:

Originally Posted by Fivel

Murph, what make of router is it? I remember not being able to get my DLink router to work, but my Billion router worked without any hassle.

It's a Belkin.

Quote:

Originally Posted by matt

Well, here's what I can think of in terms of getting any device to connect properly

1. It needs a unique IP address
2. It needs to be on the same subnet as your router
3. The default gateway should be the IP address of your router
4. The router will have the DNS servers assigned by your ISP, if it's not getting configured to the device, just make it the IP address of the router (on the device).

Just those things *should* get you at least an internet connection assuming that the router is connected to the net, and *should* all be handled by the DHCP server on your router assuming that is configured correctly.

Cool - it looks like all over the above are accounted for - but I'll log into my router tonight and see if everything is ok there.
30-03-2012, 03:13 PM
Grimspoon

Have you switched the router on?

/runs
31-03-2012, 03:25 PM
Cicero

Quote:

Originally Posted by Grimspoon

Have you switched the router on?

/runs

LOL, http://www.youtube.com/watch?v=nn2FB1P_Mn8
02-04-2012, 09:56 AM
Cicero

Seriously though...any luck?
02-04-2012, 10:15 AM
Murph

/slaps Spooner and Mark for trolling my thread

Seriously though, no, wasn't at home most of the weekend. Going to try Matt's other suggestion this evening (the MAC address thing)
02-04-2012, 10:23 AM
matt

Quote:

Originally Posted by Murph

/slaps Spooner and Mark for trolling my thread

Seriously though, no, wasn't at home most of the weekend. Going to try Matt's other suggestion this evening (the MAC address thing)

The MAC address thing will let you reserve an IP address for your xbox so that you can forward ports there to get open NAT, but without that, you should still be able to connect to the internet and xbl.
02-04-2012, 10:27 AM
Murph

Quote:

Originally Posted by matt

The MAC address thing will let you reserve an IP address for your xbox so that you can forward ports there to get open NAT, but without that, you should still be able to connect to the internet and xbl.

Yeah true, but for some reason it still ain't working.
I logged into my router, and I can see the IP address with what I assume is the old Xbox's MAC address.
02-04-2012, 10:36 AM
Cicero

Otherwise just work from the ground up. Unplug everything except the PC and router. Once PC has an IP via DHCP or something and connects to the net, add the Xbox on DHCP too with everything on auto. Check if it connects to the net. Then add PS3.
02-04-2012, 10:43 AM
Murph

Lol my PS3 is working just fine thanks, don't need that going tits up as well.
02-04-2012, 10:55 AM
matt

Try this
http://support.xbox.com/en-GB/xbox-l...ox-live-wizard
02-04-2012, 11:28 AM
Cicero

Quote:

Originally Posted by Murph

Lol my PS3 is working just fine thanks, don't need that going tits up as well.

I'm convinced its your PS3 cocking things up
02-04-2012, 11:31 AM
Murph

Quote:

Originally Posted by markface

I'm convinced its your PS3 cocking things up

Then why was everything working fine for 6 months?
Not discounting the fact that you could be right, but I'll reset my PS3 tonight, without the PPPOE settings and see what happens.
03-04-2012, 10:47 AM
Murph

Quote:

Originally Posted by matt

Try this
http://support.xbox.com/en-GB/xbox-l...ox-live-wizard

Negative on this one Matt. Did all that already, tried again last night.
Reckon I'm going to have to make a phone call.