BT Games - Cancelling your D3 CE even if you've paid the Full Amount.

So I posted a thread last week regarding how fantastic Btgames is *sarcasm*

Today at 16:30 i get an sms

"Due to none payment of your deposit as per your order conformation last week. Your order has been cancelled for D3 Collectors edition. BT Games."

Now this is absolute bullshit, as I went to pay the FULL R699 on Thursday last week. And whats best is, this wonderful company is closed at 4pm, so I can not phone their magical head office and swear at them like a dock worker.

I have however sent them a fantastic email with all sorts of adjectives in it :)

Please do yourself and your relatives, even the thieves in jail and warn them about this absolute JOKE of a company!

** I however did get hold of btgames bloem and they said they have my order and see I have paid the full amount and I must just ignore head office.

Boycotting BT Games as from now.

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Originally Posted by potti

So I posted a thread last week regarding how fantastic Btgames is *sarcasm*

Today at 16:30 i get an sms

"Due to none payment of your deposit as per your order conformation last week. Your order has been cancelled for D3 Collectors edition. BT Games."

Now this is absolute bullshit, as I went to pay the FULL R699 on Thursday last week. And whats best is, this wonderful company is closed at 4pm, so I can not phone their magical head office and swear at them like a dock worker.

I have however sent them a fantastic email with all sorts of adjectives in it :)

Please do yourself and your relatives, even the thieves in jail and warn them about this absolute JOKE of a company!

** I however did get hold of btgames bloem and they said they have my order and see I have paid the full amount and I must just ignore head office.

Boycotting BT Games as from now.

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So basically your argument is with BT head office not the branch that you are buying from?
I too have experienced the incompetence of BT head office with a couple things but I don't see why you boycotting them just because of HO.
BT Games is just a company that has the right arm not knowing what the left arm is doing

Well HO is responsible for their branches are they not? Ordering from them is just not worth all the shit you gotta go through to get your stuff.

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Originally Posted by potti

Well HO is responsible for their branches are they not? Ordering from them is just not worth all the shit you gotta go through to get your stuff.

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As far as I know they are franchises (might be wrong) but no company is without their shit. Some more then others but if its only preorders that they screw up with because of that going through HO then normal over the counter purchases should be fine.
/but yeah I also wish HO would get their ass in gear

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Originally Posted by simon

As far as I know they are franchises (might be wrong) but no company is without their shit. Some more then others but if its only preorders that they screw up with because of that going through HO then normal over the counter purchases should be fine.
/but yeah I also wish HO would get their ass in gear

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They are not franchises, Each branch is controlled by HO. HO does however handle all online orders so yeah.

Good luck potti I hope you get your edition. In future just order from Zaps.

Potti, you have my greatest sympathies but this sort of shit is why I refuse to use BT.

I've had so much grief with them over the years: always a problem with my account; always a problem with my order; always a problem with my DLC/pre-order incentives; always a fucking problem. I only ever used them when they were the exclusive retailer for collector's editions and they stuffed EACH ONE UP in their own special way.

Takealot, Kalahari, Zaps = your best options.

I'd sooner import than ever toss a cent BT's way ever again.

Learn from this and buy wisely next time otherwise no sympathy for you :)

hmm seems like I am the special customer that hasn't really had major problems.

But I would still rather buy from BT Games over CNA, Musica, Look and Listen and other places.

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Originally Posted by simon

hmm seems like I am the special customer that hasn't really had major problems.

But I would still rather buy from BT Games over CNA, Musica, Look and Listen and other places.

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Sure. If all you're doing is walking into the store, picking up a game they have on display and leaving, then success. They can at least do that right otherwise I imagine they would've gone to hell a long time ago.

But "complicated" things like pre-orders, billing, accounts, orders, pre-order DLC/incentives and items, support, feedback and basic professionalism? Good fucking luck.

I don't blame the retail staff because they just do their jobs. But as far as anything "complicated" is concerned, especially when it involves their headquarters, forget about it.

I abhor BT with a passion.

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Originally Posted by Lycanthrope

Sure. If all you're doing is walking into the store, picking up a game they have on display and leaving, then success. They can at least do that right otherwise I imagine they would've gone to hell a long time ago.

But "complicated" things like pre-orders, billing, accounts, orders, pre-order DLC/incentives and items, support, feedback and basic professionalism? Good fucking luck.

I don't blame the retail staff because they just do their jobs. But as far as anything "complicated" is concerned, especially when it involves their headquarters, forget about it.

I abhor BT with a passion.

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Well some of the staff are really bad that I have seen, I have seen numerous times when they are slow, blame their co workers for unorganised work areas. rude to customers etc etc, usual crap.

I haven't had any problems with DLC's keys going missing, but have had problems with confirmations not coming through, which yeah is head office.

I really think BT should go franchised or each region should have their own HO as the current HO are useless, really truly are.

Quote:

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Originally Posted by simon

Well some of the staff are really bad that I have seen, I have seen numerous times when they are slow, blame their co workers for unorganised work areas. rude to customers etc etc, usual crap.

I haven't had any problems with DLC's keys going missing, but have had problems with confirmations not coming through, which yeah is head office.

I really think BT should go franchised or each region should have their own HO as the current HO are useless, really truly are.

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The staff at my nearest BT Games store are the ones who sorted HQ's shit out every time, so my hat goes off to them.

I've had pre-order DLC keys not arrive when they were due, so I bought them on eBay. A week later, BT texts the code to me. What the hell is the point of pre-order DLC keys A WEEK AFTER the game has been released? When Takealot and Kalahari customers all received theirs with their games.

No, there's no love lost between BT and I.