Diablo III refund refusal leads to Blizzard office raid
Korean FTC investigates Blizzard’s policies to see if it has broken the law
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Diablo III refund refusal leads to Blizzard office raid
Korean FTC investigates Blizzard’s policies to see if it has broken the law
http://mygaming.co.za/news/wp-conten...37-530x298.jpg
Thinking back and all the 'hell' around hellgate london not having lan and forcing you to play online for multiplayer, well they had great fail, but you were at least able to log in and play. Even if it meant that you were only showing as weapons.
It is however concerning that one of the biggest mmo's owners can't handle something as simple as D3. One would have thought that after wow's shaky launch, they would have learnt to have enough servers/network ready for this. Unfortunately it seems that $$$ over ruled this. Is it then a case of having less than enough servers ready to save a buck or three?
I have no problems with VAS/Online-"drm", but then at least it should be working. 1 or 3 days of issues is expectable, but this has been going on now past that. Then question then is... what was the beta for? Looking at TRION (Rift) I think we've seen the last smoothest launch ever. At least their beta counted for something.
I'd be curious to see how much fail guildwars 2 have on day 1.
Side note:
Error 37 is quickly gaining on *Flagshipped, because so far it seems that we have been FlagShipped.
Being flagshipped
Quote:
A play on the name of Flagship Studios; the developers behind the critically slammed Hellgate: London series.
It usually references to the fact that many of the game's features are currently broken, or bugs causing the player to be set back after doing a fair bit of work for a meager reward.
The example below shows just one of the many broken features. The current maximum character level a person can level their character to is fifty. However, there are many items dropping through the later stages of the game that are well beyond level fifty, many going into level seventy and higher character level requirements.
Player: I just found an awesome unique Arclight Fusion Rifle for my Engineer!
Player2: What is the character level requirement?
Player: 51.
Player2: You got flagshipped!
Quote:
A term that was started on the hellgate: london forums, used to refer when you buy something and in turn the thing you bought is:
A: very poorly made
B: broken
C: bugged out to all hell (refering to a game)
D: not getting what you paid for
Tim: "I just bought a new table today and one of its legs broke"
Bill: "Man you got flagshipped"
_______________
Tom: "Wow man i just bought a brand new xbox360 and i got the three red rings as soon as i turned it on!!!"
Bob: "Heh sounds like you got flagshipped"
________________
Billy: "I just bought the new hellgate: london game and gave them $10 subscription fee right after i got it, not only did they take out 100USD more then they were suppose to, but there would have been no difference if i would have just not payed the $10 and played for free"
Dan: "HAHAHAHA, damn dude you totally got flagshipped"
____________________
Ron: "I bought a game today i cant even play it because it keeps crashing, and even when its not crashing im getting really bad lag on my $10000 computer i just bought yesterday!"
Alan: "Flagshipped, hahahaha"
I agree, I also have no issue with the always online nature but its been 2 weeks, what the hell is going on?Quote:
Originally Posted by Pr⊕phet
I am actually wondering is there isn't some serious security issue, i.e hacking or something, that Blizzard are trying to keep quiet or something.
Its so annoying, it has completely put me off the game. Just when I get into BAM dc'd then I attempt to login in again with no luck. I would opt got a refund as well if I could. Its a waste of money to pay full release day price only to be able to play enjoyably 2 months later anyway.
Well one can't rule out the possibility of children DOSing them I suppose.Quote:
Originally Posted by OmegaFenix
The refund argument seems to make is sound as if Blizzard are purposefully leaving it broken or that they dont want us to play the game. Which is obviously completely off base. Some has to be seriously wrong/broken and I am sure Blizzard are not only working diligently to fix whatever it is but they are probably more enraged by this than anyone. Alot of people will make the argument that "they have our money, they dont care" which is woefully ignorant. These people spent 6 - 10 years of their lives on this title. But I digress 2 weeks is a bit stupid and there doesn't seem to be much in way of info coming from Bliz with regard to the issues.Quote:
Originally Posted by Ryansta
Yeah but wouldn't blizzard then say "we are being DOSed" to shift the blame?Quote:
Originally Posted by Pr⊕phet
Already sold my copy to someone else.
As fun as it is to play, I do not need this, I can play many other games on a Sunday afternoon without getting error 37, thank you very much
It's very hard to feel sorry for Blizzard, they brought this on themselves. Their communication team is also epically crap. Hopefully they will learn something from this.
The guys at Runic games must be having parties every night (Torchlight I and II devs).
I know you are one for the programmers BUT what if your ISP, Bank, shop etc were to have issues like this for 2 weeks??? Is that acceptable? Its not even a matter of oh ok well we cant join our friend in playing the game or damn pity I cant use real money(more) to buy the cool weapon in stead of spending hours finding it. Its a situation that makes it impossible to use the game that you have paid for.Quote:
Originally Posted by OmegaFenix
If my company wasn't running because of my server issues for 2 weeks do you REALLY think it would be ok? My boss would send me packing. Gaming is a business now and should meet certain requirements as other businesses have to.
Yes they spent 6-10 years, maybe they should have used some of that time to actually make the game work? I also know they dont want to prevent me from playing but instead of screwing the pirate they screw the consumer once again.
As much as the downtime is pissing me off, we all agreed to the EULA and that's all they need.
Also @Prophet, I highly highly doubt GW2 will be this bad (there will be no login queues due to the overflow server, it also looks like they are sending out tons of beta keys for the next BWE so we'll see how that goes) and also it's an MMO (we expect internet and server related issues).
Isen, I'm always curios to see how launch go. I'm going to compare their maiden voyage to Rift's and TOR. Sure they are not going to fail for days, but they might for few hours or day at max. Time will tell how well the are prepared having already done GW1...
Dude as long as it's not as horrific as the current D3 situation I can live with it. They seem to be preparing very well based on the betas, but I definitely expect issues, especially in the first week.Quote:
Originally Posted by Pr⊕phet
Who know's though, they might pull off a smooth launch. (knock on wood)
Yes, Blizzard have still not resolved the D3 login woes 2 weeks after login. It is annoying and it should've been fixed by now.
BUT, I really wish some people could see past this. In the past 2 weeks, I haven't had enough time to play D3 due to work / RL etc.. But every time I have wanted to play (except the massive outage about a week ago), I have managed to get in with a bit of patience. Error 37? Its fine, I'll try again in 1 min. After 10-15 minutes, I get in just fine. Maybe I am lucky, or life has taught me patience.
My Wizard is only level 50 (as of last night. /flex), but every single second I have played Diablo 3, I have loved it. I have been more absorbed with D3 than what most titles have done to me in the past 5 maybe 6 years. The scenery, the monsters, the gear, the skills.. It works so well together.
I have enjoyed all the intricacies of playing a glass cannon, marvelled at the sight of 40+ mobs getting smashed by me and my friends, cried when I got my first legendary, made up new jokes and meme's ("JONDAAAAAAAAAAAAAAA") and generally just enjoyed the thought of playing Diablo 3.
The amount of negative publicity Blizzard has received since D3's release is now on par with the 10 years of positive publicity I think. I haven't visited one gaming site / forum / subreddit (Diablo related or otherwise) where there haven't been OVER NINE-THOUSAND negative comments. "I QUIT", "sold my account", "i want my money back", "inferno too difficult", "nerf this nerf that buff this buff that".
Over it. Will read every Diablo article on "how bad it is" with a kilogram of salt from now on. I still enjoy this game thoroughly and see myself playing for many years to come. For those of you that feel the same as me, catch you in Sanctuary.
But it hasn't been off for 2 weeks. I've got 3 characters and about 65 total game hours. Not bad considering I work full time and have a wife that demands some attention. Yes there where issues the last 2/3 days when everybody gets home but at quieter times logging in is issue free. If we had not been able to log in for 2 weeks it would be a different story.Quote:
Originally Posted by Ryansta
+1 Well said.Quote:
Originally Posted by Phatso
I just glad I didn't waste my money on this
Some people have experienced better than others everyone knows that. Last night for example, tried 4 times within 30 minutes no luck. 5th attempt YAY im in, oh look LAG yay, 30 minutes in, KICKED. Attempted to login for the next hour, eventually got in. Played for a good 30-40minutes and I was kicked again. Fine I will try login. Oh look no error 37 but now it REFUSES to load the characters and just hangs there. This continued from 7pm to 10pm when i last tried.Quote:
Originally Posted by OmegaFenix
This destroys the game for and it deserves the negative publicity. It cant be excused and its not about patience.
I don't see why its fair that with any other business if you are not happy or the product does not live up to its expectations refunds or cancellation of service is an acceptable practice.
Sounds like you have been very lucky so far. I have also been fairly fortunate and have only lost a couple of hours of game time. However like me you have very little time to play. I am sure we aren't the only two people with that predicament. Now imagine that you have been unlucky and every time that you have had time to play you weren't able to play? Would you still feel the same way?Quote:
Originally Posted by Phatso
Last night I was able to get in a few minutes later than I had hoped by just bashing through the error 37s. But the night before I could not. I tried for a good 30-40 minutes of continuously trying to get in and if I didn't get error 37 I got error 74. The point I am trying to make is it's not always possible to get past the error 37 issues.
From looking on the forums, having been hacked myself sometime yesterday between 8am and 8pm, I believe they have had one massive security breach that they are just not willing to admit to.Quote:
Originally Posted by OmegaFenix
Just out of curiosity what level are your character(s)? or How many in game hours have you spent?Quote:
Originally Posted by Ryansta
Hmm, I guess saying "yeah we got hacked" would hurt the prospect of the RMAH which may be why they are so quiet, I actually wonder if the RMAH might scrapped if they cant get this issue under control.Quote:
Originally Posted by Wyvern
Being in an optimistic mood due to my 4 day weekend I want to believe that there hasn't been press releases or much in way of communication from Blizzard because they are focusing solely on fixing the issue.
But who knows.
Before yesterday it was 5 hours 13minutes so i would say around 6-7 hours nowQuote:
Originally Posted by OmegaFenix
And is your low game hours completely due to network outage on the part of the Blizzard service?Quote:
Originally Posted by Ryansta
And yes if you only get 1 or 2 hours a night to game then not being able to play the game you paid for is a pain, however like I said before there is some bigger issue behind this and Wyvs mention of further hacking leads me to believe that there are serious issues underlying the not being able to get in & I suspect it has more to do with people that Blizzards servers.
Honestly I think Blizz should just take the game offline for the next 48 hours and see if they can sort this out.
I am now seriously pissed about this and so are thousands of other gamers. Everytime they "fix" something it breaks something else..now apparently there is a achievement problem lol not to mention the constant security issues.
How can they want to implement a RMAH with such horse ass Security?
No one will ever spend real cash with serious security issues.
I change my PW at least once a day..I also play the game on 3G because my IP changes every time I turn it off and back on again. I also have spybot search and destroy running 24/7 and scans at regular times.
Honestly Bizzard fucked up in the most amazing way I have ever seen, not only did they force us to pay a premium for a what is technically a single player game but they can't seem to keep the servers up for more than a day.
Also please don't comment "They didn't force you to do something" because they did.
They charged a premium for the most anticipated game of the decade and it is completely fucked now when people are starting to ask for a refund, they get told its not part of their policy to give refunds??? xD
It wouldn't surprise me if some basement dwelling teenager gets a gun and goes apeshit on them.
(Yes I know I posted in the Diablo III thread already, Just wanted to make my feelings on the matter known xD)
I have a suspicion that is the case, they really want the RMAH out there, but if accounts are hacked - go google it seems like there was a wave of hacks on the 20th of May as well - mostly US side tho. A lot of the accounts hacked there had authenticators as well. I have spoken with a few people via pm on the forums and so far none of us has found any key loggers and so forth on out pc's.Quote:
Originally Posted by OmegaFenix
After finishing the game last night I ran Malwarebytes and Spybot plus antivirus scans in safe mode. This morning I had a pc with a clean bill of health. So I would love to know how they got the details. Since it seems Blizz is pointing fingers at the community for not being safe. I mean I had a wow account for over 7 years - not one hack, D3 over 2 weeks and I have been hacked . . . I also know it was an asian dude who hacked the account. I took screenies of the ppl I supposedly played multiplayer with recently. Since I have only joined one public game and that was to give one of the myg guys gear, I didnt have strangers on my recent list - until last night.
I for one have always been dead set against the RMAH, simply because if they couldnt keep hackers out of a online game like wow and control the AH on there, why wouldnt someone decide to go and steal as much gear as possible to sell on the RMAH instead of farming for it like us.
Just to add to the hacking conspiracy, your Battle.net password is actually not case sensitive. Added security risk with blizzard games.Quote:
Originally Posted by Wyvern
That public game you joined is probably how they got in. When the hacking things first surfaced they where saying that people would join public games and that some ID or something providing a loophole.Quote:
Originally Posted by Wyvern
http://files.sharenator.com/are_you_...104912-580.pngQuote:
Originally Posted by pseudo
That is password security 101 FFS.
WOW (no pun intended) that is bad. I just confirmed it's not case sensitive on the battle.net website. When did Blizzard become this sloppy?Quote:
Originally Posted by pseudo
Omega I thought you knew about the non casesensitive passwords . . .
Yea I suspect that is how they got my details. Ag wat, its a game, no real physical damage was done. Im just moerig more about Blizz way of handling the affair than anything else.
Nope, I use an Alpha numeric case focused password. I am considering adding symbols now.Quote:
Originally Posted by Wyvern
Well I just posted this on their forum, not that it'll ever get noticed...
http://eu.battle.net/d3/en/forum/topic/4551466104#1
Your first response:Quote:
Originally Posted by The Joker
Quote:
If youve been hacked youve failed in keeping your details secure.plenty of guides around on how to do it i suggest you follow them.
If blizz was hacked and customer detail's Stolen they are legally required to report it, This has not happened so clearly it's not their end. Indeed they have even said the number of acc's compromised is within the usual numbers for the number of folks playing.
Stop blaming blizz and own up to your own mistake
Just keep in mind that if you want to get past error 37 you need to be able to type your password quickly :D (you can actually paste as well I've heard).Quote:
Originally Posted by OmegaFenix
So now all of the hackers also know it :DQuote:
Originally Posted by The Joker
Oh ppl saw it, they are as usual saying it is us not Blizz :) I have given up on the fact that it doesnt help
You can paste it.Quote:
Originally Posted by Wyzak
Yip just read it lmfao...So they just kiss Blizzard's ass..lolQuote:
Originally Posted by OmegaFenix
Well if by monday this isn't fixed I am selling my game and account for R400, got tons of insane gear and close to 3m coins.
Check out this post. Blizzard seems quite proud of their password policy
I saw Diablo 3 being sold for R550 in the shops, yet I bought it for R448 from ZAPS. I'm certain its our local retailers/importers setting the prices.Quote:
They charged a premium for the most anticipated game of the decade and it is completely fucked now when people are starting to ask for a refund, they get told its not part of their policy to give refunds??? xD
How is it possible that in the States they are selling Skyrim for $59.99 (which is the same price as D3), yet here the prices have been dropped to R350?
Joker just gimme your coins :P before you sell :P
Oh and Joker your topic has been deleted!