That's 100 % totally unacceptable. You cannot run a special, promote it to people all over the place, get them all hyped and excited (not to mention all their children, nieces and nephews, and family and friends that you've got caught up in your excitement), accept their order and payment for the offer you made, and then just flatly fail to deliver on products ordered.Quote:
Originally Posted by Ikraam_Samsodien
Besides all the advertising standards and false advertising issues, the consumer protection issues, and the potential damage to the company's reputation with doing that, it's just an insanely shitty thing to do.
Did they not even make an effort to offer you some sort of alternative solution? A 500GB console with an extra game or controller thrown in to make up for it? Anything more than just a "no stock, sorry for you, bye"?
My order was made and accepted within 15 minutes of that special going live (my order confirmation email is time-stamped 12:15AM). I must have been among the first to order it. When I did, there was no indication anywhere that there was limited quantities of the console available. If there had been, and I'd received a "sorry, you're too late, you missed out" message, no worries. My bad luck, it happens. But my order was accepted. My account still shows the order at "Pick" status. I haven't received any call, mail, message about it since late last week when [MENTION=10397]CNA Online[/MENTION] confirmed it was being attended to in this thread.
If I do get such a call you can be sure that the unlucky member of staff that has to make it will be the unfortunate recipient of a very Grumpy Greg. And that's not something anyone wants to experience. I shall also immediately close my Edcon account (something I've had for over 25 years!) and will no longer spend a cent in any Edcon related business ever again. I will also make it my personal mission to let as many people as I know about this debacle.
[MENTION=10397]CNA Online[/MENTION] has been noticeably absent from this thread since early Wednesday morning when we were told "I realize that some of you are still waiting on your deliveries. I am chasing up on all of them now and will provide feedback soon." Soon has come and gone already.
