MWEB uncapped ADSL users warned for excessive usage
“We may have to slow down your Internet speeds,” Mweb warns customers
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MWEB uncapped ADSL users warned for excessive usage
“We may have to slow down your Internet speeds,” Mweb warns customers
well good. uncapped is nice but damn folks think of the rest of us who can't afford those big ass lines
There is no way that there isn't some sort of skulduggery going on there to get that sort of warning. Apart from piracy what else would them the warnings?
How is it good? When you pay for a premium, uncapped&unthrottled product you expect to get what you pay for. Otherwise its a soft capped&throttled product. False advertising at its best.Quote:
Originally Posted by Tank
James, I think you should contact Mweb and get clarification on what packages are affected. If they start throttling me (1Mb/s), i'm going to have to cancel and move else where.Quote:
Originally Posted by James
I just read all the complaints on mybroadband. It seems like its users on the uncapped standard and uncapped premium who are being affected. I think unless you got the email from them you don't have anything to worry about., in fact your connection quality should get better since apparently people are saying its kicked in already and congestion by heavy users is being reduced.Quote:
Originally Posted by Glordit
Also it seems like MWeb is experiencing an exodus of users who are very unhappy about the lack of clarity and respect for the customer.
There are always T&Cs regardless of the package.Quote:
Originally Posted by Lyt
But when Mweb phones me to try sell me ADSL they tell me they are so much better than the uncapped I have with WA because I might get throttled there but Mweb is totally uncapped and I can use all I want with no worriesQuote:
Originally Posted by Fivel
So does WA not have an AUP?Quote:
Originally Posted by matt
Quote:
Originally Posted by Glordit
Only premium users are affected...if you are on standard they will throttle you once you get past 15gb+-, always been like that.Quote:
Originally Posted by steaksauce
Also the throttling is dependent on your line speed to data usage ratio. For example, if you have a 4mbps line you get a warning saying you will be throttled once you reach 120gb +-, 2 mbps 80-100 gb and so on. So if your past usage patterns were higher than their limit, you will get throttled if you don't lower it.
Ummm ok so? Not the point here .Their AUP doesn't state what exactly "abusive behaviour" is , and neither do they give you a data threshold.Quote:
Originally Posted by Fivel
So yeah, uncapped my ass. MWEB is playing dirty here. Now they get rid of the supposedly "3%" of their users that take a huge chunk of the network capacity to make space for new users who don't download so much. More money with less data usage. Good move on the business side, dick move on the PR side.Quote:
We reserve the right to establish policies, rules and limitations, from time to time, concerning the use of any service. You must comply with any bandwidth, data storage and other limitations we may impose, in our reasonable discretion. Failure to comply with these rules will result in your service being restricted, suspended or terminated, in our reasonable discretion.
Exactly the point, everyone cries foul when they know full well they are taking a chance. Difficult to believe that these 3% are folks that are 'surprised'.Quote:
Originally Posted by Lyt
So what do you think MWEB is, a charity. Of course it's a business decision.Quote:
So yeah, uncapped my ass. MWEB is playing dirty here. Now they get rid of the supposedly "3%" of their users that take a huge chunk of the network capacity to make space for new users who don't download so much. More money with less data usage. Good move on the business side, dick move on the PR side.
I'll just vote with my wallet if I get a mail, thankfully in this day and age, we can just say stuffit and move
I'm on OpenWeb and I think my worst case scenario so far was about 250Gb (perhaps a bit more) in one month and I was not throttled. That said, if they decided to start throttling at around 200Gb, I wouldn't really blame them. No one else is going to offer me 200Gbs of unshaped & unthrottled bandwidth for R500 per month.
So if I was with MWeb and they imposed limits on my, I would accept that if within reason, although I don't think that their premium accounts are being throttled at 200Gb. Remember those articles on MyG and MyBB about the most heavy bandwidth users from the different ISPs? Those coming close to 1Tb worth of download... My guess is that they are probably the ones being targeted. Has anyone here gotten a letter?
...you didn't read what I said. Let me explain it again, especially for you. If you advertise a product as being a premium, uncapped and unthrottled product it better bloody be uncapped and unthrottled. Nowhere do they say when you will be subject to throttling, other than when they decide with their "reasonable discretion".Quote:
Originally Posted by Fivel
Taking a chance? More like getting the full product you paid for.
If you can't provide a fully uncapped&unthrottled service your customers are paying ridiculous prices for, then make it capped. MWEB are bloody liars otherwise.
Their motive, clear as sky. They can't deliver the service they are being paid for, so why not get rid of the customers rather than upgrade their network infrastructure.Quote:
Or, upgrade to another MWEB package to accommodate your higher data usage.
Thank you sherlock, for pointing out the obvious which I already pointed out before you. As I said before - it's unethical to offer a premium uncapped product and then put a usage limit on it.Quote:
So what do you think MWEB is, a charity. Of course it's a business decision.
Look man , I don't mean to come on rude but you are missing the obvious right before your eyes.
Go and search for ANY AUP out there and not a single one states a limit. No-one provides a fully uncapped, unthrottled service.....genius. Where does it state that premium is anything different, care to share the link where this is stated or did you fall into the marketing blurb trap?Quote:
Originally Posted by Lyt
Then it's not uncapped. Aka a lie.Quote:
Originally Posted by Fivel
Afrihost doesn't? Openweb doesn't? Ok...Quote:
No-one provides a fully uncapped, unthrottled service.....genius.
Oh sure, I will fly over to your place first thing in the morning, and then type in the url in your browser's address bar. I mean, it must be so hard to go to mweb's webpage and compare the normal uncapped and premium uncapped packages.Quote:
Where does it state that premium is anything different, care to share the link where this is stated or did you fall into the marketing blurb trap?
Funny how even my old man snapped it faster than you...and he is 53!
Good for your dad, he is the one with the brains in the family.Quote:
Originally Posted by Lyt
http://www.mweb.co.za/productspricin...appedADSL.aspx
Ok, now click on View Full Spec...... tada ...... No data cap (Subject to MWEB AUP). Sorry mate, the fact that users don't read the conditions is not MWEB's fault.
Are you stupid or plain ignorant? So it's the users' fault that they pay for a UNCAPPED, UNTHROTTLED product and yet they will be throttled once they reach a soft cap, which is unknown?Quote:
Originally Posted by Fivel
Can't believe you are defending those lying basterds and saying it's the users' fault for using the full product that they paid for. I'm starting to remember why I put you on my ignore list.
You are a typical example of someone who wants to believe that you are entitled to something without reading what exactly you are entitled to. Good luck with that in life mate....maybe let your dad read a contract before you sign it ;)Quote:
Originally Posted by Lyt
You choose to understand what uncapped and unthrottled means, that is not what MWEB is offering, they have clearly defined what they are offering. I agree with you that is seems contradictory in the way the product is advertised/named, but that does not take away the responsibility of a customer to fully understand what they are paying for.
The point is, if you two can snap out of your nastiness, is that Mweb was always about 'freeing the internet' and "we believe that gaming, streaming, etc should have no limits" has now been turned into "we never said that and we changed our T&C's, tough"
There are people who have been doing 150gb odd that have been called abusers - that's on a 4mb. There is a guy with a 1mb that got a letter for doing 32gb. That's not going after hardcore abusers, plain as day. It is indefensible. If somebody cannot see that, well.
I dunno MH, ever since MWEB launched their uncapped products there has always been an AUP, this reared its head years ago in myBB as well.Quote:
Originally Posted by Mephisto_Helix
From your examples it does seem to be inconsistently applied and that needs to be addressed.
So call me defending the indefensible if you must, but if folks claim they didn't know, I don't get that.
I sign my own contracts, thank you very much. Parents just pay for them...:) . I honestly don't know how you can make that assumption - In the case of MWEB, while I was still with them, I knew exactly what I was entitled to. A premium package, uncapped and unthrottled without anybody restricting my usage. Thank goodness I left them a few months ago and moved to Afrihost, very happy there.Quote:
Originally Posted by Fivel
No I don't. Uncapped means unlimited data, as much as I want. If they decide to throttle you because your usage is too high, then its not uncapped. How many times have I said this already...And clearly defined what they are offering? Ok then please tell me how much data I may/may not use , I seem to miss that info somewhere.Quote:
You choose to understand what uncapped and unthrottled means, that is not what MWEB is offering, they have clearly defined what they are offering. I agree with you that is seems contradictory in the way the product is advertised/named, but that does not take away the responsibility of a customer to fully understand what they are paying for.
That's what I said on p1, if your line speed to data usage ratio is out of proportion that is acceptable to them, you get throttled. They don't want a guy paying for a premium 1mbps line using more data than a few normal 4mbps guys.Quote:
Originally Posted by Mephisto_Helix
Fivel go to bed, methinks you be tired and completely missing my point.
Is it possible that the MWEB connections cannot handle excessive data? The reason I am asking is 'cause for the last few months I noticed a huge problem regarding ping and loss at the first MWEB Joburg connection when I do a traceroute type trace. Everything would be fine until it reached the MWEB part, then suddenly the loss is 30% or more and ping jumps to 250+. Not suitable for gaming.
I usually send the stats through to my WISP, who would forward it to MWEB.
For the last week or so the net was fine, no more problems(touch wood).
So, once again, is it possible that MWEB could not handle heavy data flow, it somehow congest the connection, therefore they are throttling heavy users, clearing the lines for the rest of us.
I had this same fight with my WISP. They claimed that due to the few uncapped users who use excessive data the network was being congested, I felt that they should not have offered an uncapped service if they cannot handle the demand.
In our case there is no mentioning of any restrictions for heavy users.
They all do. Mweb sales people just keep making as if they don'tQuote:
Originally Posted by Fivel
I'm with Fivel here, not that the other guy makes sense with his interchangeable use of uncapped and unthrottled .
Personally I feel its better to stand up for 90% of users who's service, that their also paying for FYI, is being eroded vs the 10% who are constantly making excessive use of their uncapped status.
Then again they could always ban accounts downloading off torrents instead of being a party to IP theft and regulate usage that way. Maybe I should pass that idea forward and we can get over this throttleing issue for good.
End of the day Mweb still need to make some money so they can pay wages to their employees and pay returns to those who invested in their company. It's not like their costs are Rnil and if they need to regulate their industry to prevent bad service and/ or foreclosure then I don't see the issue. End of the day this is a business and they have an obligation to all their stakeholders, not just those users who pirate illegal content like there's no tomorrow.
FYI I will not respond to any attempts to bring me further into this debate beyond this post
I agree completely. I think also that people are getting confused with uncapped and unthrottled being the same thing. I also think that the amount of data being used isn't necessarily the problem here, it is the network being congested during peak times by people who have high broadband demand p2p downloads running 24/7.Quote:
Originally Posted by Ike_009
Head on over to where there is real discussion about this topic and you can (as I have already said) see where people doing 30gb a month are getting these emails, not just hardcore downloaders. A lot of people are being hard done by by a company that has admitted to just changing their policies without informing customers. I'm hoping someone will follow through and report them on that.
Also, someone did a sort of breakdown on how much you can use a month without downloading any movies/series ...... is that still fair then to be called an abuser and throttled? Methinks there is some talking out of arse without knowing facts.
cant wait for the day we have fibre
Quote:
Originally Posted by Ike_009
Lol these okes. Like talking to 5 year olds. They just don't understand.Quote:
Originally Posted by steaksauce
No, they already shape the shit out of p2p traffic, yet many still suffer from slow realtime traffic. It has everything to do with amount of data they are using. If it hadn't they wouldn't send out the e-mails. The pipe is full (even with their ridiculous shaping). And yeah, rather than keep true to our packages and upgrade the network capacity, lets throttle the users who pay high price for unthrottled internet.Quote:
I also think that the amount of data being used isn't necessarily the problem here, it is the network being congested during peak times by people who have high broadband demand p2p downloads running 24/7.
http://mybroadband.co.za/vb/showthre...e-if-you-leave
This sums it up nicely.
Listen to this guy.Quote:
Originally Posted by Mephisto_Helix
Edit :
This is just too good.Quote:
Seems the time has come to leave M-Web. Just received an e-mail with the subject "We may have to slow down your Internet speeds"
I have a 1mb line. Sitting on 16gb this month so far.
You are going to wait a veeeeeeeery long time to get it residentially at a cheap price.Quote:
Originally Posted by pietnkata
So far this month on my 1Mb line I have done 70 Gb's - that was all done after 11pm at night and before 9am in the morning. I assume I am safe for now, as I did not get an email. Yet.
***Edit
I really wish mweb would be C L E A R as to what is excessive use and how much it is. Seriously just stating excessive usage will be slowed down etc, it means nothing.
Also reading some complaints, I see it must have been people on the 4Mb/s+ Home uncapped options downloading 24/7 pushing 100 Gb's in a week or more. Thats just my assumption I may be incorrect.
Uncapped internet access for R75 pm. Obviously something has to go wrong.
http://mybroadband.co.za/vb/showthre...k-Part-3/page2Quote:
Originally Posted by Fivel
Post number 5.
The thing is... the following ISPs had their limits clear, I know because I was with both Afrihost and WebAfrica while they had rolling windows implemented. Its not ethical to say stick to a limit, but you never give the limit. Why? Because you can always change that limit to suit you and not the other person.Quote:
Originally Posted by Fivel
A quick list I made on myBB from what I could find from those times:
Web Africa - Limits Defined
Axxess - Limits Defined
Afrihost - Limits Defined
Isat - Limits Defined
WebNow - Limits Defined
Some of those "1.5TB" abusers:
- http://mybroadband.co.za/vb/showthre...1#post10938227
- http://mybroadband.co.za/vb/showthre...1#post10938367
- http://mybroadband.co.za/vb/showthre...3#post10934953
- http://mybroadband.co.za/vb/showthre...5#post10923175
- http://mybroadband.co.za/vb/showthre...1#post10937951
- http://mybroadband.co.za/vb/showthre...1#post10937975
- http://mybroadband.co.za/vb/showthre...1#post10937985
IMHO I agree with DJ... and mweb should be boycotted as much as possible. They much like Microsoft with the xbox one wants you to just stomach it because it is good for you.
Thanks Lyt and Blind Faith, I was wrong.
http://mybroadband.co.za/news/adsl/5...dsl-price.htmlQuote:
Originally Posted by Fivel
lunch of 2mb package. I am on it and i was throttled when i hit 300gb total (includes upload) that is now there premium accounts. So they changed the T&C and did not let anyone know.
yeah I'm with Lyt on this. people pay more for a premium account because it is unthrottled, now they turn around and throttle us!
and now they're telling me my little "1mb" line is doing 200gb+ a month..... I think MWeb's monitoring system is just as retarded as they are.
I'm moving.
If you have not gotten a email from them yet your safe,one of my clients has gotten one on his personal account. he does like 300g a monthQuote:
Originally Posted by Glordit
I have Mweb Uncapped and my speed is always at 2.5 it is horrible. Mweb is fine, but I want to move to Afrihost...
LOL, I just saw a friend on my facebook feed have an issue with this. His uncapped account was throttled after he had downloaded 25 gigs. He asked why, they said he had gone past a threshold and they were now throttling him for the next 25 days. He asked what the threshold is.... Mweb "We don't know, but i see you have the standard account, we advise you to get the Premium account". He asked what threshold is for the premium account. Mweb - "we don't know."
1Mb is premium AFAIK. I even checked the website, it states all 1Mb lines are premium. Yet is still shaped pretty badly, you can get 2/4/8/10 but if it's not premium you going to get shaped.Quote:
Originally Posted by Grievous
What I have picked up they look at your average usage and then decide at what amount of data you will be capped. When I was on 1Mb 90Gb way my limit. Moved to 2Mb (premium) and got to ~120Gb without problems but I wont push it any further.