One for the IT guys :)

hehehehe


Have a good weekend y'all!

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The agony of listening to non-techies (who have no clue) talk about technology.

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I'm in tech support, surrounded by "techies" and they have these type of conversations as well. They don't know jack about IT but got the job anyway :mad:

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Originally Posted by blaaislaai

I'm in tech support, surrounded by "techies" and they have these type of conversations as well. They don't know jack about IT but got the job anyway :mad:

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One of the comments at the bottom applies to me 200% (because I bounce between 2 in the week) - the one about users talking tech but have no clue, that is my life since I work around Teachers. They know almost enough to be dangerous and cause more problems. Its actually kinda scary.

I'm sure that applies to you too :)

Lmao, the gift and the.curse!!!

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Originally Posted by mottamort

One of the comments at the bottom applies to me 200% (because I bounce between 2 in the week) - the one about users talking tech but have no clue, that is my life since I work around Teachers. They know almost enough to be dangerous and cause more problems. Its actually kinda scary.

I'm sure that applies to you too :)

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Definitely man!

The one "tech" here had no idea what an UPS was, never heard of it before.
Others don't know what a mechanical keyboard is.
Majority of them don't even know what a SSD is, they referred to it as an external drive.

These idiots will be the reason why I resign from my job one day, it's a pain to be surrounded by n00bs! :D

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5. You’ve learned to walk through the hallways quickly to avoid getting stopped by users

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I can say I'm guilty of this.

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15. Despite constant reminders, hardly anyone submits a ticket

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^^ So farking true... already had three queries today where people just walk up to me and wonder why I start banging my head on the desk.

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Originally Posted by BeoTeK

^^ So farking true... already had three queries today where people just walk up to me and wonder why I start banging my head on the desk.

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Yeah my boss has told me when that "thought i'd tell you in person instead of mailing support / creating a ticket" happens, i say ok, listen and then tell them to make a ticket anyway as I'm extremely forgetful...and then to immediately forget about it, until they make a ticket :P hehe

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Originally Posted by blaaislaai

Definitely man!

The one "tech" here had no idea what an UPS was, never heard of it before.
Others don't know what a mechanical keyboard is.
Majority of them don't even know what a SSD is, they referred to it as an external drive.

These idiots will be the reason why I resign from my job one day, it's a pain to be surrounded by n00bs! :D

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SHould I feel bad for sort of laughing at those examples? (albeit in a "I know how you feel" way)

Trying to find the layman for certain terminologies is a chore on its own. Sometimes a long explanation is necessary for the simplest words.

And what do you do when you have 7 tickets assigned to you and busy working, and as tickets come in they get assigned to you from other team members within two minutes of being logged, despite them having two open tickets.

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Originally Posted by BeoTeK

And what do you do when you have 7 tickets assigned to you and busy working, and as tickets come in they get assigned to you from other team members within two minutes of being logged, despite them having two open tickets.

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Get a better job? :/

My mate has that issue. There doesn't seem to be any "balance" in their ticket system. he gets about 15 a day, and then 2 of the other 5 guys get about 5-7, and then it gets referred to HIM when they don't solve them, since he has a higher turnover rate (from actually working). So those dudes do nothing, and get fewer tickets.

Why there isn't some kind of system in place just to check your turnover rate (in a "broad" sense, I understand some tickets take longer than others) and reprimand accordingly, I don't know...