Jup was thinking the same thing. Can't waste time and resources for support on things that are getting ancient
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We had that issue when support for XP (I think?) ended. Some jackass at a client decided to update all the machines in their factory's controllers just before support ended. It broke the machine we built them. Our programmer spent about 40 hours over teamviewer (which also broke in the update) before sending a commissioning tech to Vene-flippen'-zuela. Thanks, MS.
yeah, we had a similar issue, the machines our field engineers work on, are very old machines, so the programs they use to connect to the machines only support Win XP. They were issued new laptops and with VMWare and a windows xp image. Fun and freaking games.
The stuff wasnt tested locally by the esteemed devs overseas, that plus new laptops dont come with with a serial port anymore, so they had to use a USB to serial converter...also no training at all was given. They had to carry around two laptops and chargers for months.
Another side note, not MS's fault but just shows you how much thinking was put int the order, the particular laptops ordered came came with only 2 USB ports and no CD/DVD ROM.
So, when in the field, they have to use USB 3G Data stick, USB (wireless or cable) Mouse, USB to Serial converter and CD/DVD ROM. They have to swap out stuff as needed.
Their previous laptops came with a relatively cool mobile type dock. So they were able to expand their usage with that, but that was a different brand.
Windows 10 eats my cap...