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  1. #11
    Lycanthrope's Avatar
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    Quote Originally Posted by Fivel View Post
    Now this is what I call good customer service and communication from a retailer - I may not like the message but at least I'm told well in advance....
    Comic books? Which ones?

    And I do agree, cruddy message but at least it keeps you informed and up to date about your purchase (i.e. excellent service as opposed to the bare minimum).

    I attempted e-mailing BT at the [email protected] address this morning, it bounced again so I e-mailed BT's orders address as well as Steven Moore (the complaints dude). Considered it my second-last move before e-mailing my local shop and then phoning in (phoning really is just a last resort to me before making my grievances known in person).

    Asked for my confirmations of payment to be sent to me and that Deus Ex: HR Augmented Edition, Dungeon Siege 3: LE, Fable 3 be cancelled and refunded to me along with the R26 I'm still owed (thought that if I'm going to be a pain in the ass, I might as well get what I'm owed).

    On the plus side, they forwarded me my confirmations of payment (from some new--i.e. not the usual--address) but absolutely nothing else, no response to my e-mail, my request or otherwise.

    Honestly, I'd like to know how anyone considers their service to be "good." I'm really just under the impression that their service, what there was, at least, has worsened considerably :/

    Basically, I've just decided that I'm taking my business elsewhere in future unless BT has some irresistible pre-order incentive or product other companies can't match.
    Last edited by Lycanthrope; 13-05-2011 at 11:28 PM.

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