Page 6 of 9 FirstFirst ... 4 5 6 7 8 ... LastLast
Results 51 to 60 of 84

Thread: Another BT Games complaint thread...

  1. #51
    Lycanthrope's Avatar
    Join Date
    Feb 2009
    Location
    Sweden
    Posts
    5,658

    Default

    Quote Originally Posted by simon View Post
    Sorry, just wanted to check something that I had seen :P
    Don't worry, I spotted you on BT's Facebook group too

    My name and surname are both publicly available on my XFire profile but I've never been terribly fond of it being used on a forum *shrug*

    Yeah I never order online with anybody, don't trust internet financial dealings. I work at an internet cafe where I see people's accounts being hacked a lot.
    Been shopping online for six years and prefer it over buying in-store every time. And, frankly, I'd never use online banking or credit card details at an internet cafe. That's asking for trouble The problem isn't online shopping so much as it is the means by which you access it.

    Yeah when I bought Gothic Universe from Look and Listen I felt somewhat cheated that they opened up my sealed game - buggers didn't consider that the customers like doing that for themselves. Its that post purchase good feeling
    Which is why BT is the only physical store I'm prepared to buy games from. I'm happy to give credit where credit is due but FFS, they've had that site and issues with it for years, I can't believe they haven't upgraded it in all this time especially after noticing how many issues actually occur because of it.

  2. #52
    simon's Avatar
    Join Date
    Apr 2011
    Location
    Same place I was 2 minutes ago
    Posts
    2,786

    Default

    Quote Originally Posted by Lycanthrope View Post
    Which is why BT is the only physical store I'm prepared to buy games from. I'm happy to give credit where credit is due but FFS, they've had that site and issues with it for years, I can't believe they haven't upgraded it in all this time especially after noticing how many issues actually occur because of it.
    The problem is I pre order over the phone. Nothing to do with the internet, so for them to screw up like that is very unforgivable. I am just glad that I am still getting it on Tuesday. The other thing as you saw I am being charged 355 not 345. Its just 10 bucks but shouldn't I be paying 345 instead
    contact me if you are in Cape Town and looking for PC Hardware at very competitive pricing. We also do web and graphic design.

  3. #53
    Lycanthrope's Avatar
    Join Date
    Feb 2009
    Location
    Sweden
    Posts
    5,658

    Default

    Quote Originally Posted by simon View Post
    The problem is I pre order over the phone. Nothing to do with the internet, so for them to screw up like that is very unforgivable. I am just glad that I am still getting it on Tuesday. The other thing as you saw I am being charged 355 not 345. Its just 10 bucks but shouldn't I be paying 345 instead
    haha... Wow, I see your point. How does pre-ordering over the phone work? Do you still get a confirmation of your pre-order?

    And that's not exactly unusual of BT either--like I said earlier, I had a pre-order that was paid for and went down in price--I had to ask the people at the store when I collected only to be told I need to contact head office.... for R26? O.o'

    I'm still waiting for my cancellations and refunds or even a confirmation thereof. If I don't receive any correspondence by 12:00 tomorrow I'm phoning in.

    It's seriously going to take something major to get me to ever use BT as my first choice again.

  4. #54

    Default

    Quote Originally Posted by Lycanthrope View Post
    haha... Wow, I see your point. How does pre-ordering over the phone work? Do you still get a confirmation of your pre-order?

    And that's not exactly unusual of BT either--like I said earlier, I had a pre-order that was paid for and went down in price--I had to ask the people at the store when I collected only to be told I need to contact head office.... for R26? O.o'

    I'm still waiting for my cancellations and refunds or even a confirmation thereof. If I don't receive any correspondence by 12:00 tomorrow I'm phoning in.

    It's seriously going to take something major to get me to ever use BT as my first choice again.
    I've had issues without fail when it comes to pre-ordering in-store or over the phone. As of the beginning of this year BT-Games have brought in a service where you write down what pre-order you want in a specific pre-order book and then they take the original copy and you get a copy of what you've written. Kinda like a deposit slip you get at a bank, where the bank takes one side and you the other. So if they cock up and you pre-ordered in-store then you have proof.

    But I still prefer online as I haven't had any problems yet, at least not yet! I'm still waiting for my confirmation e-mail from them confirming that my L.A. Noire pre-order has been auto-upgraded!!
    "All men dream: but not equally. Those who dream by night in the dusty recesses of their minds wake in the day to find that it was vanity: but the dreamers of the day are dangerous men, for they may act their dream with open eyes, to make it possible."

    - T.E. Lawrence

  5. #55
    simon's Avatar
    Join Date
    Apr 2011
    Location
    Same place I was 2 minutes ago
    Posts
    2,786

    Default

    Quote Originally Posted by Lycanthrope View Post
    haha... Wow, I see your point. How does pre-ordering over the phone work? Do you still get a confirmation of your pre-order?
    Well the only games I have pre ordered at BT Games was Starcraft 2, Dungeon Siege 3 and Witcher 2.
    I just phoned them and told them I want to pre order it. I live kind of far from the closest BT so I am not going to ride my petrol out to order something that can just be done on the phone.
    I just say "hi, I would like to pre order such and such," they take my name etc and presto its done. But no, no confirmation as of yet. Well actually they never really needed to since I went to the midnight launch for Starcraft 2 and Witcher 2 is the only other game that I have pre ordered and stuck with.
    I will go in first thing though on Tuesday morning to ensure that my copy is set aside and that they don't tell me "o sorry we screwed up, you can get your game next week as all our copies are set aside for other people who ... pre ordered." facepalm.

    but best of luck with getting correspondance from them. Take it up with head office and get them to phone your branch, then check up later in the day that it was done.
    Last edited by simon; 15-05-2011 at 02:38 PM.
    contact me if you are in Cape Town and looking for PC Hardware at very competitive pricing. We also do web and graphic design.

  6. #56
    Lycanthrope's Avatar
    Join Date
    Feb 2009
    Location
    Sweden
    Posts
    5,658

    Default

    Thank you for your mail but please note that the BTGAMES.CO.ZA email addresses have been discontinued.
    You will need to contact the recipients directly for the new address details and update your address books.

    Regards,
    BT Games Management
    I LOVE how the e-mail addresses on the website haven't been updated to reflect this yet.

  7. #57
    Lycanthrope's Avatar
    Join Date
    Feb 2009
    Location
    Sweden
    Posts
    5,658

    Default

    This one goes out to you, fivel, I just phoned in and was told to e-mail their new orders address: [email protected]

    Copy annnnnd paste.

  8. #58
    simon's Avatar
    Join Date
    Apr 2011
    Location
    Same place I was 2 minutes ago
    Posts
    2,786

    Default

    Lycanthrope any luck yet with getting things sorted with bt games
    contact me if you are in Cape Town and looking for PC Hardware at very competitive pricing. We also do web and graphic design.

  9. #59
    Ron Burgundy Dohc-WP's Avatar
    Join Date
    Feb 2009
    Location
    In Vorsprung OOOO
    Posts
    17,287

    Default

    I dont order from them on a regular basis but I can honestly say i'v never had a problem with them and i'v been ordering xbox 360 games from them since 07

  10. #60
    Lycanthrope's Avatar
    Join Date
    Feb 2009
    Location
    Sweden
    Posts
    5,658

    Default

    Quote Originally Posted by simon View Post
    Lycanthrope any luck yet with getting things sorted with bt games
    None yet. I did what the gent I spoke to over the phone said and e-mailed the new address. A few minutes after that I received payment confirmation for Fable 3 (again), even though I removed that part from the e-mail I sent because it was already done, so no idea what's going on. I'm doing the wait and see thing... again.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •