Another BT Games complaint thread...

[Lycanthrope]

Honestly, I wonder how they managed to become such a popular business when they have absolutely no idea what's happening with their orders.

I ordered the Duke Nukem Forever Balls of Steel edition ages ago, when it was first listed on their site, this is when it was still (according to them) called the "Special Edition" and no price was attached.

I e-mailed them to confirm that this was the Balls of Steel edition and was told (and I quote):

Hi there.

They are both that same thing, I have taken the special edition off the site.

Sorry for the inconvenience

I then asked whether or not my order would be updated to the Balls of Steel edition (so that there are no hassles come release day) and was told:

If you have an order for the special edition it will automatically be updated.

Bearing in mind, firstly, that there is no "if" involved here--it WAS ordered and this correspondence reflected the order number in the e-mail subject.

Six days ago I sent an e-mail to them:

Good day,

I was wondering whether or not a price has been affixed for Duke Nukem: Balls of Steel Edition (order 10546***) and whether or not I could pay for it in the meantime?

Thanks, as always.

No reply. So yesterday I sent the same e-mail (yes, again). I finally received a response:

Hi there

I have resent you a order confirmation regarding your query. You can pay a large deposit or full payment to secure your order due to limited stock of the item. Thank you and enjoy the rest of your day.

Firstly, I pre-ordered on the very day that they first listed it, I didn't have the opportunity to pay for it in advance because there was no price. I would never even have GOTTEN a price if I didn't keep nagging. Secondly, if I had pre-ordered it, that means I pre-ordered it, ergo I get first dibs, no? Especially since the agreement was payment in-store (I generally pay earlier regardless).

As his e-mail states, I received the confirmation for R575 and paid for it; I ordered and paid for my Fable 3 order.

It's 14:23 now, as I write this, and I still haven't received confirmation of payment for either order.

Maybe this is just a small issue, but I've had it with BT. If it weren't for the fact that collecting from them is just a hop in the car away I would go back to ordering from Take2.

How can these people do business in such a lax and inefficient manner? At which point did it become the customer's responsibility to make sure the business doesn't fuck up his order?

I'm honestly getting so sick of them :/

[Necuno]

So I was not crazy saying that it's shitty to order something just to be told it's "out of stock" or something. I've warned.

[Lycanthrope]

So I was not crazy saying that it's shitty to order something just to be told it's "out of stock" or something. I've warned.

I never doubted you--why do you think I nagged them to be sure?

Their way of doing business is ridiculous.

So, again, I get to wait, twiddle thumbs and hope that they didn't screw something else up. I don't trust these people one bit any more

[Necuno]

I never doubted you--why do you think I nagged them to be sure?

Their way of doing business is ridiculous.

So, again, I get to wait, twiddle thumbs and hope that they didn't screw something else up. I don't trust these people one bit any more

Can't disagree there, it's horrible. After being told go stuff yourself with my witcher 2 ce order- I went with take2 and gog. At least those two are a lot better.

Especially with my mk9 order, sms: come pick up, got there and was informed it's not there yet. So from now on when ever I deal with them I call first and doubly sure they know wtf is cooking.

Then don't get me started on that lame site...

/stops complaining well for now any ways.

[Lycanthrope]

Can't disagree there, it's horrible. After being told go stuff yourself with my witcher 2 ce order- I went with take2 and gog. At least those two are a lot better.

Especially with my mk9 order, sms: come pick up, got there and was informed it's not there yet. So from now on when ever I deal with them I call first and doubly sure they know wtf is cooking.

Then don't get me started on that lame site...

/stops complaining well for now any ways.

*nod* And please, you're welcome to keep complaining so go nuts

All I know is that all Hell will break loose if they screw up these orders

You getting Balls of Steel, by the way?

[Necuno]

*nod* And please, you're welcome to keep complaining so go nuts

All I know is that all Hell will break loose if they screw up these orders

You getting Balls of Steel, by the way?

Lol, Still contemplating. Maybe I should just a test to see if retailer X can deliver better than bt

[Lycanthrope]

Lol, Still contemplating. Maybe I should just a test to see if retailer X can deliver better than bt

I don't doubt it.

Well, rumour has it that we (First Access Club) should have the demo on or around the 15th. Quite excited. I whipped out my GOG Duke3D, installed the hi-res pack and have been reliving my youth Looking forward to it big time :3

[Toxin]

lol, there must be some cosmic ying/yang thing goign on cause I've never had issues with BT Games. Maybe I'm leaching the luck away from you.

[Fivel]

I know email has it's place, but wouldn't a good old bollocking over the phone had a better effect?

[Lycanthrope]

lol, there must be some cosmic ying/yang thing goign on cause I've never had issues with BT Games. Maybe I'm leaching the luck away from you.

You must be the only person left who hasn't had some issue with them then Your days are numbered, my friend

I know email has it's place, but wouldn't a good old bollocking over the phone had a better effect?

If I had given them a good old bollocking over the phone, I wouldn't have e-mails to which to refer them when they change their tune And no evidence with which to protect my purchases.