Quote Originally Posted by Lycanthrope View Post
E-mailed them about 40-minutes ago asking for an update. Just received confirmation and proof of refund.

Finally, that saga is over.
Glad you managed to get it sorted with BT, Lycanthrope.
I have come to the conclusion that one person deals with pre orders per store, so if that one person f*cks up then nobody is any wiser.
For example when I phoned them to query my pre order for Witcher 2, the person who picked up the phone gave it to somebody else when I mentioned I was querying about my pre order.