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Thread: Telkom !!

  1. #11
    DarthMol's Avatar
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    Don't get your hopes up regarding the store - I went in ready to cause havoc after waiting 7 weeks for my ADSL line to be fixed. All they did was call the Call Centre for me as they don't deal with faults - only sales. I only found success when I ambushed one of the technicians working in the area and got him to check when someone would be coming to fix the line. Good luck... you'll need it.

  2. #12
    Ichigo's Avatar
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    Quote Originally Posted by DarthMol View Post
    Don't get your hopes up regarding the store - I went in ready to cause havoc after waiting 7 weeks for my ADSL line to be fixed. All they did was call the Call Centre for me as they don't deal with faults - only sales. I only found success when I ambushed one of the technicians working in the area and got him to check when someone would be coming to fix the line. Good luck... you'll need it.
    Hmm the telkom store got me into contact with a technician in PMB so don't get why they said to you that they only do sales. Maybe the people lazy?

    Ichigo Ftw

  3. #13
    No Hobbits Allowed Isengard's Avatar
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    Similar situation here. Our adsl has been off since Friday afternoon. This is the fourth time this year. The last time it took them 3 weeks to fix the problem. This time I wont be accepting that. I couldn't even play dead island this weekend.

  4. #14
    Khaleesi Wyvern's Avatar
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    Tooks, as a curiosity what line speed do you have?

    I upped mine from 384 to 4mb and had loads of issues. Managed to sort it out fast tho once web africa checked that it wasnt their fault. Phoned Telkom and reported the fault they ended up dropping our line speed to 3mb and we had a techie sent to the house becaused we complained that the line connecting to the house is dodgy - of the two wires one was so stretched out that it was hanging about 2m's below the top line. They sent a techie that same afternoon and fixed the line outside and with the drop in speed my connection has been stabled.

  5. #15
    to0kenZA's Avatar
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    Quote Originally Posted by Wyvern View Post
    Tooks, as a curiosity what line speed do you have?

    I upped mine from 384 to 4mb and had loads of issues. Managed to sort it out fast tho once web africa checked that it wasnt their fault. Phoned Telkom and reported the fault they ended up dropping our line speed to 3mb and we had a techie sent to the house becaused we complained that the line connecting to the house is dodgy - of the two wires one was so stretched out that it was hanging about 2m's below the top line. They sent a techie that same afternoon and fixed the line outside and with the drop in speed my connection has been stabled.
    It's a 4mb. Last time a tech came out, he replaced the cables at the distribution point as well. Then went to the DSLAM and reset the port manually. So I don't think it's a congestion issue, it must be software related. But hey, who am I to tell them what the problem is

    So this morning, I get an SMS on my cell saying fault has been resolved. HAHAHAHAHAHAHAH!!! <---- Raging laughter of frustration

    When I spoke to the "guy" while logging the fault, I specifically asked him for the tech to PHOOOOONE me when he does anything because I know what's wrong and how they fixed it last time. I said to the oke "Write that down, put that in your ticket, please." I asked him more than 3 times to do that. Guess what? Noone phoned me. Just got an sms saying it's resolved which I know it's NOT because during the day it doesn't fsck out that much. Sigh...I hate this shit.

  6. #16
    Local caffeine junky matt's Avatar
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    Oh hell, I've tried to get them to phone me a bunch of times. Usually at least just to tell me what day a tech is due to come to my house, but no matter how much you tell them that they HAVE to phone, it always ended up that I called them again to ask when the tech was coming only to be told that they were already there yesterday but no-one was home, so I need to re-schedule. Then I would blow a fuse and yell at them for a while, but nothing ever changes.

  7. #17

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    Quote Originally Posted by Zomosa View Post
    I stay in Bellville, I never had this problem before though. It is odd because my latency will be fine and then suddenly it is like I am buffering a youtube video in the background. I do not think it is my exchange that is congested, I had a late night session with my friends last night at around 02:00 AM where the problem persisted.
    The exchange is congested, I'm in Bellville as well and there are a lot of recent complaints. I've been fighting with Telkom to get it fixed but it looks like we are stuck with it until at least Nov/Dec.

    For me the latency is fine during business hours, but after about 6pm till about 4am the latency is horrendous.

  8. #18
    No Hobbits Allowed Isengard's Avatar
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    Well according to Web Africa a tech has been assigned to look into our line issue. Whether or not anything gets resolved today is another story entirely...

  9. #19
    Khaleesi Wyvern's Avatar
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    /hugs Tooks

    Take a deep breath and then go yell at them some more.

    See I was just suprised that they fixed our issue so fast. Apparently I live juuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuust 5 blocks to far from the whatchamacallit to get 4mb. . .

    Since we upgraded the line the phone was crackling so badly that we couldnt use it to phone anyone. And since we live in a cell tower shadow unless your standing on your head on the 4th brick to the left of the swimming pool and dont breathe you can use your cell . . . I ended up phoning from work.

  10. #20
    Local caffeine junky matt's Avatar
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    Quote Originally Posted by Wyvern View Post
    Since we upgraded the line the phone was crackling so badly that we couldnt use it to phone anyone.
    Do you have a POTS filter on your phone line? That's supposed to take the interference from the ADSL out of the phone line

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