Experiencing high latency - Telkom

[to0kenZA]

Welcome to the club.

http://mygaming.co.za/forum/showthre...-!!?highlight=

I've been having the same problem for more than 3 months now. Now they're already loadshedding traffic between our exchange and the one in Durbanville. They're signing up too many ADSL customers without upgrading their equipment to accomodate the capacity. That is all. We're pretty much screwed unless they decide to upgrade and if your exchange is not "profitable" enough for them, they won't do jackshit. I know it's a tough one, but that's Telkom for you.

Oh, and if you think 500ms is bad, you should have seen mine. Was 1000ms+ some nights, constant, and even went up to 1500ms some nights and it got to a point where I couldn't even browse the net, let alone play games (LOL, with 1000 ping locally).

I've been hounding them day in and day out, and will do until they eventually upgrade it. The businesses in our area are starting to complain now as well, so we're all working together to get Telkom to pull some finger. It's not easy I tell you. These okes are harder to deal with than trying a kid to eat his veggies. Just the other day, one of the techs actually outright bullshit me by saying there's nothing wrong with their network. We got a specialist out on site and he confirmed that there's massive capacity issues in the area. Go figure.

I must easily have reported my line 30+ times in a time span of a month. EASILY!

All I can say is good luck. Phone them everyday. Go to the Telkom Direct shop. Phone them again. Claim reimbursement for inusability. Set a DSLAM on fire. Maybe one day something happens.

[fayainz]

I'm experiencing the exact same issue. I've been dealing with a manager at the service dept who has also confirmed my exchange is over utilized. I am really worried that this issue gets left unchecked.

May as well kiss my BF3 preorder goodbye since it wont be playable. Surely if we get the numbers behind us we can get a response from telkom?

[to0kenZA]

I'm experiencing the exact same issue. I've been dealing with a manager at the service dept who has also confirmed my exchange is over utilized. I am really worried that this issue gets left unchecked.yone
May as well kiss my BF3 preorder goodbye since it wont be playable. Surely if we get the numbers behind us we can get a response from telkom?

Everyone has to complain for them to listen. It also depends on who you talk to. Some of the guys will just tell you "Sure, we'll report/excalate/fix it" and then nothing happens.

In the last couple of months I actually, to the full extent, realized how bad Telkom is and how horrible their service delivery is. Sorry, I meant what service delivery?!

Wish you okes the best of luck. It's absolute BS paying for something you're not getting.

[Zomosa]

The same is happening to me, only I'm running at a steady 9kbs !

This is what's happening:

I got Crapkom to send out an engineer the other day, a very nice guy. Anyway he, looked at my line and then told me what's up. Because Crapkom is running that increased data bundle promotion it is putting a lot of strain on the exchange in certain areas. So to stabilize the line they have to cut down certain lines and their speed. It just so happens that you and myself are taking the brunt of the burden on the exchange !

How can we fix this? We can't, so basically Telkom have said **** you and we can't do **** about it ...

Great! More problems on they way.
http://mybroadband.co.za/news/adsl/3...om-telkom.html

Telkom looks set to increase their standard ADSL data caps on 1 October, and introduce another Do Broadband service called “do Basic”

[Duke Dude]

Great! More problems on they way.
http://mybroadband.co.za/news/adsl/3...om-telkom.html

I'd like to say, "If that's the case I will go do very bad things to them " but unfortunately we can't do shit. If that is the case then I will have no other option than to go and Cell C or 8ta dongle to game with...

[Zomosa]

I am flabbergasted.

You will not believe what I am about to tell you, a Telkom technician showed up. Tested my line and explained to me that they cannot help if the exchange is congested. The bloke knew what he was talking about and explained that the extra bandwidth promotion is the cause of the problem. He gave me new filters and replaced a few merters of my line which he said whole and should be fixed.

I must say that I am impressed, I phoned and logged a fault Sunday and the technician showed up today.

[Duke Dude]

I am flabbergasted.

You will not believe what I am about to tell you, a Telkom technician showed up. Tested my line and explained to me that they cannot help if the exchange is congested. The bloke knew what he was talking about and explained that the extra bandwidth promotion is the cause of the problem. He gave me new filters and replaced a few merters of my line which he said whole and should be fixed.

I must say that I am impressed, I phoned and logged a fault Sunday and the technician showed up today.

That's pretty much my experience as well. Very nice technician but he isn't allowed to do shit.