This has been said/posted millions of times before but i am fed up with the ISP's in SA regarding the AUP (acceptable usage policy)

Been having slow speeds the past few days in regarding browsing and downloading (p2p and http etc.)

Went to check what my usage was and saw that i downloaded an amazing 15gb after 21 days of use!!! Mailed them and got the normal run around replies like:

" Hi, Hein

Thank you for your mail.

Could you kindly provide us with some stats from your tests; so we can better troubleshoot this problem:

1: we need a line speed test; this can be accessed through http://speedtest-rba.isdsl.net/

2: we need a download speed test; [if you use another ISP too; you may send us both results]
This can be tested through http://speedtest.net/
[If you test another ISP as well; kindly ensure that you test both ISP's to the same location

3: A 30 second ping test to the address that you are experiencing slow speeds:
from a command line; run the following command:
ping -t www.address.co.za
{change www.address.co.za to the address where you are getting slow speeds}

***This can also be achieved through http://www.pingtest.net/

4: A trace route test to the latter:
from a command line; run the following command:
tracert www.address.co.za
{change www.address.co.za to the address where you are getting slow speeds}

If you could kindly send us these results; as well as advise what service / protocol you use for your downloads.

Thanks in advance; we strive to improve our ADSL service & speeds.

Please do not hesitate to contact us if we may be of further assistance.

Warm Regards,


The Best Web Hosting...Ever!

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Hi Hein

I trust you are well.

Please note that your account is currently being managed due to our shaping policies. We monitor our overall network usage on an hour to hour basis and if our capacity is stretched we dynamically shape and throttle certain clients' uncapped accounts to relieve congestion.

Please do not hesitate to contact us if we may be of further assistance.

Warm Regards
.............
The Best Web Hosting...Ever!

Please visit our comprehensive online support site at ..................... where we have over 220 FAQ's answered and over 50 video tutorials you can watch to learn more about how to maximize your hosting experience.


Hi, Hein

Thank you for your mail.

The uncapped ADSL accounts are managed as per our acceptable usage
policy viewable here:

..............................acceptable_use_polic y

The details are under the uncapped ADSL section of that link.

Please do not hesitate to contact us if we may be of further assistance.

Warm Regards,


...................
The Best Web Hosting...Ever!"

Blah, blah, blah...

Is dit rerig verkeerd van my kant af om te verwag dat ek darem 30GB (R10 per gb) se gebruik uit n R299.00 pakket te kry in n hele maand sonder n 17kbps gesukkel? Wanneer gaan 1 ISP rerig iets vir die gebruiker gee wat hulle belowe?

Ek wil eerder hoor: "meneer jy betaal R299 maar jy kan nie rerig download maar jy sal altyd internet gebruik he al is dit vrek stadig" as wat ek hoor: "wow kyk ons "uncapped service is die beste blah, flippen blah"
Hoekom laat ons toe dat ons gemelk word en vreet dit maar net op? Is ons Suid Afrikaners 'n klomp slapgatte en hoe lank nog kan die ouens met geld, wol oor ons oë trek met hul slim praaitjies?

Yster Swart het akltyd gese: "mense wat dink hulle is donners smart, is nie altyd so donners smart" Wyse man daai.....