Indeed. I dislike L&L for that exact same reason. If there's a fault with a disk, it also isn't always visible as damage on the disk, but there's something wrong with the disk itself.
I bought Skyrim from them, and was kinda shocked to see them opening the case. Well they did it when I bought Gothic Universe a few years back, but I was shocked to see that they were still doing it.
Would have thought it would have been sorted by now.
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