Just switch to someone else. CS is not worth the hassle. I'd suggest looking at Afrihost.
I'm leaving Cybersmart at the end of the month. Moving over to Afrihost. Purely based on customer support experieces.
No problem with CS. Downloading 53gig a month on their NightRider 1 meg line. 15gig 'cap' more than enough for online gaming.
Thanks for the feedback guys. Customer support did come back to me so now we are trying to resolve it.
I use afrihost 95% of the time i run at my full speeds
The lag for my gaming is still bad. According to Cybersmart they are fixing a problem that should improve the speed. I really hope so...
Let me know when they say it's working again! Not experiencing any lag as of yet.