I must say that it all depends on what store you buy from.
I used to travel to Greenstone (As it was the closest BT back then) and I only ever had one cock up caused by the staff, but the guy there realized his mistake, phoned HO and I got some exclusive DLC for the game even though I never pre-ordered. A meager compensation, but I was happy.
Then BT opened up a store at Eastgate. Was much closer to me so I decided to try using that store. They have got to be the biggest retards alive!! The fucked up my Gran Turismo 5 CE by selling it on launch day when I was supposed to collect it! Then I went in several times after that and two times they asked the cleaning lady to help me as they were on fucking lunch?! The fuck?!
And the a BT opened up at The Glen, literally a few blocks away from me. Some of the best staff I have encountered at any store I have been to, not one single cock up, and always been happy with the service.
So while I'm not BT's biggest fan, I will say it all depends on what BT you go to. I will support that BT store happily!
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