OK, so here's my experience:
I have recently moved from Cybersmart to MWEB, and I am very happy. I currently have and pay for 1MB Uncapped from both, and have a 2MB circuit from Cybersmart.
A few things I have noticed:
- On MWEB, I am able to RDP into my home computer even when that PC is downloading at MAX. On Cybersmart, I was unable to get into my home PC via RDP (port 3389) most of the time. MWEB must be prioritising this port traffic or something.
- With MWEB currently, right now, I am downloading at 160kbps on my 1MB account! I switch to Cybersmart right now, and I get about 12kbps - 40kbps, up and down(same downloads, using uTorrent). MWEB is much faster, even faster than it's supposed to be, right now during the day. I wonder what I get at night???
- MWEB is contactable, I have called and had the first person able to help me. With Cybersmart, usually they say any kak to get me off the phone.
- The MWEB website is understandable, and I don't get logged out every time I want to view another page.
- I canceled all my Cybersmart services, including circuit rental. Two days ago I get a call from Cybersmart saying that I should keep the circuit with them, as Telkom does not have any available circuits in my area. After contacting Telkom, they say that this is not true. Did Cybersmart phone me and LIE to me in my ear????? Seriously????? I did decide to keep the circuit with Cybersmart though, as they are cheaper than Telkom, and Telkom wants to charge me R666 to install the circuit!!!! FFS!!!! with a 6-8week waiting time.
So I am a happy MWEB chappy, really impressed with them. I know you all may have other experiences, but mine thus far is excellent.