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Thread: CNA Online - Specials, Promotions, Support

  1. #741
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    Quote Originally Posted by Ikraam_Samsodien View Post
    I really cant believe [MENTION=10397]CNA Online[/MENTION]. After 2 weeks of waiting for my xbox one... they phone me to tell me they have no stock and cannot source a 1tb for me. Like really now.
    I am beyond pissed and doubt i will ever order from him/them again.
    That's 100 % totally unacceptable. You cannot run a special, promote it to people all over the place, get them all hyped and excited (not to mention all their children, nieces and nephews, and family and friends that you've got caught up in your excitement), accept their order and payment for the offer you made, and then just flatly fail to deliver on products ordered.

    Besides all the advertising standards and false advertising issues, the consumer protection issues, and the potential damage to the company's reputation with doing that, it's just an insanely shitty thing to do.

    Did they not even make an effort to offer you some sort of alternative solution? A 500GB console with an extra game or controller thrown in to make up for it? Anything more than just a "no stock, sorry for you, bye"?

    My order was made and accepted within 15 minutes of that special going live (my order confirmation email is time-stamped 12:15AM). I must have been among the first to order it. When I did, there was no indication anywhere that there was limited quantities of the console available. If there had been, and I'd received a "sorry, you're too late, you missed out" message, no worries. My bad luck, it happens. But my order was accepted. My account still shows the order at "Pick" status. I haven't received any call, mail, message about it since late last week when [MENTION=10397]CNA Online[/MENTION] confirmed it was being attended to in this thread.

    If I do get such a call you can be sure that the unlucky member of staff that has to make it will be the unfortunate recipient of a very Grumpy Greg. And that's not something anyone wants to experience. I shall also immediately close my Edcon account (something I've had for over 25 years!) and will no longer spend a cent in any Edcon related business ever again. I will also make it my personal mission to let as many people as I know about this debacle.

    [MENTION=10397]CNA Online[/MENTION] has been noticeably absent from this thread since early Wednesday morning when we were told "I realize that some of you are still waiting on your deliveries. I am chasing up on all of them now and will provide feedback soon." Soon has come and gone already.

    “You will know the good from the bad when you are calm, at peace. Passive. A Jedi uses the Force for knowledge and defense, never for attack.”
    ~ Jedi Master Yoda ~


  2. #742
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    Hi guys

    Sorry, I’ve been off sick since Wednesday and can clearly see that delegating this problem to others in my absence has really not helped anyone.

    With regards to the XB1 console issue, all affected customers should have been contacted by now, but judging from this thread, that has not happened. So here I am, on a Saturday morning, barely out of my Benylin induced coma, trying to rectify the absolute s*#t storm that has since ensued.

    So yes, we over sold on the 1TB XB1 bundle that was on special, a complete system error on our side. We have tried everything in our power to source more but there are no more 1TB consoles available in the country (with the next shipment only coming in next year).

    We have however managed to secure a few 500GB options for those customers to choose from:

    500GB XB1 console + Forza 6 (Value: R5999)
    500GB XB1 console + Fifa 16 (Value: R5999)
    500GB XB1 console + Gears Of War Ultimate Edition (Value R5500)

    Any of one these options can be chosen by those customers at the same price they paid for the console on special.

    I am really sorry about the non-communication from the team regarding this, I do admit that it could have been dealt with in a much better way than it was.

    Please feel free to comment or DM me (however harsh it may get) and I will personally get things sorted for you.

  3. #743
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    Quote Originally Posted by CNA Online View Post
    Hi guys

    Sorry, I’ve been off sick since Wednesday and can clearly see that delegating this problem to others in my absence has really not helped anyone.
    /snip
    Morning [MENTION=10397]CNA Online[/MENTION]

    Sorry to have dragged you out in a drug -induced haze on a Saturday. Was just a little peeved when I saw that post from [MENTION=21785]Ikraam_Samsodien[/MENTION] (PING!) Having dealt with you directly in the past, I had a feeling you hadn't been involved in his situation, else I'm sure it would have been handled a lot better. You clearly didn't whip the elves properly before slinking off to your sick bed. Don't know if you're able to reach him directly, but maybe a message to him would help relieve some of his justified unhappiness?

    I will PM you in a few minutes with my decision.

    “You will know the good from the bad when you are calm, at peace. Passive. A Jedi uses the Force for knowledge and defense, never for attack.”
    ~ Jedi Master Yoda ~


  4. #744
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    Quote Originally Posted by GregRedd View Post
    Morning [MENTION=10397]CNA Online[/MENTION]

    Sorry to have dragged you out in a drug -induced haze on a Saturday. Was just a little peeved when I saw that post from [MENTION=21785]Ikraam_Samsodien[/MENTION] (PING!) Having dealt with you directly in the past, I had a feeling you hadn't been involved in his situation, else I'm sure it would have been handled a lot better. You clearly didn't whip the elves properly before slinking off to your sick bed. Don't know if you're able to reach him directly, but maybe a message to him would help relieve some of his justified unhappiness?

    I will PM you in a few minutes with my decision.
    Thanks GregRedd. My whipping skills are not up to par unfortunately but lets see if my hazed optimism can help sort all this out.

    I am currently PMing with him to try and rectify this and will for anyone else that had the same experience.

  5. #745
    Party time! Excellent! MalicE's Avatar
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    Quote Originally Posted by CNA Online View Post
    Is everyone enjoying these 1 Day Deal Rush promos that CNA is running?

    What other products would you like to see on special?
    oh, and PS Vita memory cards

  6. #746
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    Quote Originally Posted by MalicE View Post
    oh, and PS Vita memory cards
    LoL Good morning MalicE.......

  7. #747
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    Quote Originally Posted by CNA Online View Post
    LoL Good morning MalicE.......
    Yeah I guess it's not too bad for a Monday

    BTW, that console got delivered Saturday morning at his house, after he "spoke" to 2 managers

  8. #748
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    Quote Originally Posted by MalicE View Post
    Yeah I guess it's not too bad for a Monday

    BTW, that console got delivered Saturday morning at his house, after he "spoke" to 2 managers
    That is great news!!!
    Maybe I should use his "speaking" tactics to help me get a raise

  9. #749
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    Quote Originally Posted by CNA Online View Post
    That is great news!!!
    Maybe I should use his "speaking" tactics to help me get a raise
    oh definitely. The stuff that man get away with is shocking at times...

  10. #750
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    Still need a last minute Christmas gift?? We have you covered!

    10% off gaming software......
    R1000 off selected iPads......
    42" 3D HD TV......

    One day deal rush now on:
    https://www.cna.co.za/sale/one-day-d...-december.html

    Stocks are limited. Prices only available online

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