OK, so I finally got a reply from Cybersmart saying "Your line speed was synced down to 512k, probably due to Telkom maintenance. I have reset your line and it's at 2MB again". OK, so this is after I have had shit speeds for 2 months??? Geezus!
And when will it sync itself down to the non-existent 512k again?
<rant>
I HATE Cybersmart... if it didn't cost R666 to move to Telkom directly, I would have. I was on the phone for 40 minutes this morning to Cybersmart, and I went from being 13 in the line to 6.... SERIOUSLY???? I wish Laurie could read this... he really needs to understand that he is going to LOSE customers if he does not:
- Employ more QUALITY people... the current support staff ALWAYS know less than I do. You have too few people working there as well.
- Get his agents to stop LYING, this is really bad from your company.
- If you cannot meet your service level agreements, then do not offer them. I have never had a reply from Cybersmart's support centre within the 24-48 hours response time that you promise. This is also a terrible response SLA, other companies are offering 2 or 4 hours, you say 2 DAYS and cannot even keep this promise.
- Cybersmart replies to ALL hellopeter.com complaints, faster than to their normal tickets. They definitely have this the wrong way around... if you reply to tickets quicker, you would not have the complaints on HP in the first place.
- Invest some of the millions you are making back into your company... I see you changed the shit webmail to something better, and the site looks better... but still, there's a lot of room for improvement
- Learn some manners... Laurie is rude, and this is a known thing in the IT world... I know people who know people who know Laurie, they all agree.
- They have a "if we lose a customer, so what, we have many more" attitude... I think I have a mail where laurie actually told me "if you are unhappy, then leave". FFS, what a douche...
- Teach your call centre some basics, like "the customer is always right", and to not pass the blame on to other people. I think every time I have phoned them, they blamed Telkom or Seacom or global warming or some shite.
</rant>
