MWEB uncapped ADSL users get excessive usage warning

[Otsile]

Uncapped internet access for R75 pm. Obviously something has to go wrong.

[Lyt]

Go and search for ANY AUP out there and not a single one states a limit. No-one provides a fully uncapped, unthrottled service.....genius. Where does it state that premium is anything different, care to share the link where this is stated or did you fall into the marketing blurb trap?

http://mybroadband.co.za/vb/showthre...k-Part-3/page2

Post number 5.

[Necuno]

Go and search for ANY AUP out there and not a single one states a limit. No-one provides a fully uncapped, unthrottled service.....genius. Where does it state that premium is anything different, care to share the link where this is stated or did you fall into the marketing blurb trap?

The thing is... the following ISPs had their limits clear, I know because I was with both Afrihost and WebAfrica while they had rolling windows implemented. Its not ethical to say stick to a limit, but you never give the limit. Why? Because you can always change that limit to suit you and not the other person.

A quick list I made on myBB from what I could find from those times:
Web Africa - Limits Defined
Axxess - Limits Defined
Afrihost - Limits Defined
Isat - Limits Defined
WebNow - Limits Defined

Some of those "1.5TB" abusers:

• http://mybroadband.co.za/vb/showthre...1#post10938227
• http://mybroadband.co.za/vb/showthre...1#post10938367
• http://mybroadband.co.za/vb/showthre...3#post10934953
• http://mybroadband.co.za/vb/showthre...5#post10923175
• http://mybroadband.co.za/vb/showthre...1#post10937951
• http://mybroadband.co.za/vb/showthre...1#post10937975
• http://mybroadband.co.za/vb/showthre...1#post10937985

IMHO I agree with DJ... and mweb should be boycotted as much as possible. They much like Microsoft with the xbox one wants you to just stomach it because it is good for you.

[Fivel]

Thanks Lyt and Blind Faith, I was wrong.

[Weasley]

I dunno MH, ever since MWEB launched their uncapped products there has always been an AUP, this reared its head years ago in myBB as well.

From your examples it does seem to be inconsistently applied and that needs to be addressed.

So call me defending the indefensible if you must, but if folks claim they didn't know, I don't get that.

http://mybroadband.co.za/news/adsl/5...dsl-price.html

lunch of 2mb package. I am on it and i was throttled when i hit 300gb total (includes upload) that is now there premium accounts. So they changed the T&C and did not let anyone know.

[MalicE]

yeah I'm with Lyt on this. people pay more for a premium account because it is unthrottled, now they turn around and throttle us!

and now they're telling me my little "1mb" line is doing 200gb+ a month..... I think MWeb's monitoring system is just as retarded as they are.

I'm moving.

[B1nary]

James, I think you should contact Mweb and get clarification on what packages are affected. If they start throttling me (1Mb/s), i'm going to have to cancel and move else where.

If you have not gotten a email from them yet your safe,one of my clients has gotten one on his personal account. he does like 300g a month

[rootworm41]

I have Mweb Uncapped and my speed is always at 2.5 it is horrible. Mweb is fine, but I want to move to Afrihost...

[Grievous]

LOL, I just saw a friend on my facebook feed have an issue with this. His uncapped account was throttled after he had downloaded 25 gigs. He asked why, they said he had gone past a threshold and they were now throttling him for the next 25 days. He asked what the threshold is.... Mweb "We don't know, but i see you have the standard account, we advise you to get the Premium account". He asked what threshold is for the premium account. Mweb - "we don't know."

[Glordit]

LOL, I just saw a friend on my facebook feed have an issue with this. His uncapped account was throttled after he had downloaded 25 gigs. He asked why, they said he had gone past a threshold and they were now throttling him for the next 25 days. He asked what the threshold is.... Mweb "We don't know, but i see you have the standard account, we advise you to get the Premium account". He asked what threshold is for the premium account. Mweb - "we don't know."

1Mb is premium AFAIK. I even checked the website, it states all 1Mb lines are premium. Yet is still shaped pretty badly, you can get 2/4/8/10 but if it's not premium you going to get shaped.

What I have picked up they look at your average usage and then decide at what amount of data you will be capped. When I was on 1Mb 90Gb way my limit. Moved to 2Mb (premium) and got to ~120Gb without problems but I wont push it any further.