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Thread: Kalahari swoops on coupon abusers

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    Much write, very gaming qornea's Avatar
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    Default Kalahari swoops on coupon abusers

    Kalahari may cancel orders that abuse coupon codes

    Customers that abused Kalahari coupon codes not intended for mass use may see their orders cancelled
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    Much write, very gaming qornea's Avatar
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    Maybe they shouldn't stupidly allow it to happen in the first place ....... but I guess that would require some work, can't have that happening eh Kalahari.
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    Last edited by Necuno; 27-02-2014 at 11:22 AM.
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    O well luckily did not buy a voucher but rather a game so hopefully it won't get canceled.
    Last edited by Crzwaco; 27-02-2014 at 11:27 AM.
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    But Kalahari distinguishes between coupons and vouchers and those were clearly labelled as vouchers which invalidates that part of the argument.
    They really need to be more careful with their wording.
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    The Piper Necuno's Avatar
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    Quote Originally Posted by hideinlight View Post
    But Kalahari distinguishes between coupons and vouchers and those were clearly labelled as vouchers which invalidates that part of the argument.
    They really need to be more careful with their wording.
    And one of them was linked on their Facebook. All this quickly forgotten?
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    I still don't see how it's fair that the customers suffer because THEIR system doesn't function according to their T's & C's. I luckily didn't purchase any vouchers with the codes and have not had any contact from them regarding my 2 pre-orders so hopefully mine won't be canceled.
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    The Piper Necuno's Avatar
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    Default Kalahari swoops on coupon abusers

    Quote Originally Posted by brendanvb View Post
    I still don't see how it's fair that the customers suffer because THEIR system doesn't function according to their T's & C's. I luckily didn't purchase any vouchers with the codes and have not had any contact from them regarding my 2 pre-orders so hopefully mine won't be canceled.
    Apparently you were not the only one thinking this...

    Quote Originally Posted by James View Post
    I'm on it.

    It sounds like their system is flawed if it cannot differentiate customer specific voucher codes.

    IMO, it shouldn't be the customer's responsibility to check voucher codes they come across, regardless of what their terms and conditions say (who ever reads that anyway?). To blame the customer when your systems aren't designed properly is poor to say the least.

    Let's see what their rep replies to me with.
    ...and when the rep finally respond it would be interesting to see the spin.
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    btw to those who had their orders cancelled, did you already pay or was the payment confirmed?
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