Cybersmart 10 mb line

[HavocXphere]

A business line should be unshaped so those speeds are bad.

These are my speeds on my 10mb account with Openweb. I'm not running a business account so mine is prone to shaping.

Shaping shouldn't affect the speedtests to any noticable extent. Biz accounts should be faster though due to lower contention.

So he just needs to buy a new modem but I doubt that he'll do that

No don't buy yet.

How do I check if that is the limit of the router or the sync rate?

this is all the DSL Info

--- DSL Information ---
DSL Driver Version: 3.4.4.10.0.1
DSL VPI/VCI: 8/35
DSL Status: Up
DSL Mode: G.dmt
DSL Channel: 0
DSL Upstream Rate: 640 kbps
DSL Downstream Rate: 6144 kbps

Down up
DSL Noise Margin: 120 dB 128 dB
DSL Attenuation: 65 dB 153 dB
DSL Transmit Power: -901 dBm -901 dBm

There is no limit on the router. The limit is imposed from the Telkom side. They do this if the line is a bit flakey - it artificially limits speed but the line will be more stable due to improved SNR.

I'd suggest he downgrades to 4mbps - he is too far from the exchange by the looks of it so I don't think 10mb will be possible.