Afrihost Uncapped unbearably slow?

[mottamort]

Hey there. I'm on Afrihost Uncapped 4MB and I've been noticing certain international sites are timing out outright at certain times in the day, and certain downloading is also just completely stagnant regardless of times. This doesn't happen using one of my works test accounts at ALL, so it's not the line (other line tests ive tried is diff DNS server, recreate/resync port, different router to confirm it is in fact limited to the Afrihost account).

What I wanna know is, anyone else experiencing this? Strangely it doesn't happen on anything local, including Steam (Cape Town mirror mayhaps?) but overseas google site pinging will even time out depending on when I do it. It's at its worse between 2-6pm and 12-4am, but certain things are just dead entirely... It's getting to the point where I'm now looking elsewhere and just trying to figure out the timing of cancellation and who to go to first, Afrihost to cancel or other ISP (webafrica seems ok) to initiate process.

Anyone with anything similar?

[Crzwaco]

same problem will elaborate later today.

So I have game that is busy downloading but I throttled it to 16KB/s but it can't even keep it at that speed constantly, keeps dropping down to 0KB/s.

Local gaming is all over the place get nice 25 ping and then the next moment 200ping

[Avatar]

I'm on 2mb Business uncapped in KZN, and haven't had any issues at all.

[mottamort]

Found this thread over on MyBroadBand, seems its definately an issue with Home Uncapped, I can personally vouch for the fact that these issues are real... meh :/

[S1ght]

Found this thread over on MyBroadBand, seems its definately an issue with Home Uncapped, I can personally vouch for the fact that these issues are real... meh :/

It's their network in general atm . Take a look through the capped thread - http://mybroadband.co.za/vb/showthre...-(MTN)/page474

Basically we're at the point of complaining and posting speedtests daily there >.<

A comparison of my speed on the different networks from yesterday

Afrihost - http://www.speedtest.net/my-result/3916085692
Webafrica - http://www.speedtest.net/my-result/3916101778
Openweb - http://www.speedtest.net/my-result/3916108312
FNB - http://www.speedtest.net/my-result/3916113713

[mottamort]

It's their network in general atm . Take a look through the capped thread - http://mybroadband.co.za/vb/showthre...-(MTN)/page474

Basically we're at the point of complaining and posting speedtests daily there >.<

A comparison of my speed on the different networks from yesterday

Afrihost - http://www.speedtest.net/my-result/3916085692
Webafrica - http://www.speedtest.net/my-result/3916101778
Openweb - http://www.speedtest.net/my-result/3916108312
FNB - http://www.speedtest.net/my-result/3916113713

Thanks, yea I been reading up a bit. Just posted back on the uncapped section, I'm moving away from them....egg on my face, been advertising them and saying about how nice they are all year to clients that ask (I'm in IT :/), looking at WebAfrica now although I AM a "high usage" user (did rough math, 200gb ave dl, 50gb ave ul per month this year) and the star rating system seems a little meh. I need Voip to be good regardless of other shaping

Just don't really know who else is cheap, can handle my Telkom line for me(not going back to Telkom hells no), and actually delivers on promised service levels...meh

Nice Openweb speeds btw :P

[S1ght]

Thanks, yea I been reading up a bit. Just posted back on the uncapped section, I'm moving away from them....egg on my face, been advertising them and saying about how nice they are all year to clients that ask (I'm in IT :/), looking at WebAfrica now although I AM a "high usage" user (did rough math, 200gb ave dl, 50gb ave ul per month this year) and the star rating system seems a little meh. I need Voip to be good regardless of other shaping

Just don't really know who else is cheap, can handle my Telkom line for me(not going back to Telkom hells no), and actually delivers on promised service levels...meh

Nice Openweb speeds btw :P

I dunno what FNB do with their accounts but that thing felt much much quicker than any other account I've tried :/ Also their pricing is ridiculous.

[matt]

It looks like they are busy trying to sort their issues out.

I hope they do because I'm moving over to a business uncapped account with Afrihost from next month because I'm getting throttled too much on Web Africa when I get to a 3 or 2 * rating (which is all the time)

Slow DSL Speeds Medium Impact 16:35, 11 Nov 2014
UPDATE 18 November 2014 8:30am We are still receiving some reports from clients who are not getting the level of experience expected. We will continue to test and monitor until we are confident that the network is working at optimal levels. We thank clients for their patience.
UPDATE 17 November 2014 14:30 Our technical team have been working tirelessly to improve network performance. They believe that have made significant progress and will be monitoring the network for performance. We thank clients for their patience during this time. Any clients experiencing poor performance should contact our support centre to perform standard troubleshooting.
UPDATE 14 November 2014 9:30am Our technical team have worked through the night for several days and are continuing to work towards improving our client’s internet experience. No expense or resource is being spared to resolve this as quickly as possible. We’d like to thank clients for their continued patience, and we hope to report more positive results very soon.
We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

https://www.afrihost.com/site/networ...bsite_nav#tabs

[TBlaar]

My Afrihost account has been FLYING the last few days!!!

[mottamort]

Clicked that "cancel" button already, and i'll likely move to WebAfrica, though the rating system is worriesome, as I KNOW i'm a "high usage" user.
Also noticed "better" service as of this morning...but the issues have been going over a month (the MyBB forum is crawling with disgruntled users and question-avoiding support) now and its not enough for the service to "improve" back to where I'm getting what I'm paying for. at this junction they need to IMPRESS me. They're the most expensive ISP in this product bracket and it seems they're offering the worst service.

I blame MTN...