Mmmm can you maybe tell me why Vox was so lackuster when it came to helping out with telkom? I love Vox and their product is epic (I've never had better internet). I reckon an ISP should lean on telkom if a clients adsl goes down due to a telkom fault.
And normally they do, especially if the line is signed over to Vox, if the line is still with telkom, we come up against the same brick wall that everyone does. Unfortunately with Telkom it can often be like drawing blood from a stone
“Well, if you see anything crawl out of the sea and try to breathe, you could try telling it not to bother.”