My EA Origin account hacked, twice in 2 months

[The_Imp_ZA]

Nope, they are very different! In any event, from now on I'll only trust EA Origin as far as I can throw them.

Happens to everyone, brother Hell, just look at Playstation.

Strangely only certain Origin accounts were affected. Luckily, I wasn't.

[blaaislaai]

I had a similar occurence a few years ago where my steam account was hacked, as well as email addy.
Turns out it was a bot, no idea how my pc became part of a botnetwork. But I had to format just to be safe it's removed.

[Lothy]

well the chances are good u got something dodgy running on ur machine, no doubt from the legit software u own and the "education" videos u watch ;-)

Download something like the Kaspersky offline scanner, head into safe mode and see what nefarious hitchhikers are freeloading off ur machine.

[mk786]

change all your passwords and do a scan on your PC for a keylogger or just get generated last pass passwords.

[StrontiumDog]

How do you guys rate Avast? They currently have a special on for R99 for a 1 year subscription to their 2015 edition. I've been using their free 2014 edition up till now.

I'm going to create a USB Rescue disk now and then do an offline scan.

Btw, needless to say, EA has not bothered to call or email me...

[HavocXphere]

It's EA. They do some really funny stuff with their security.

My favorite so far is that they allow you to create an account with a password containing special characters...but not log on with it. You just get some generic error...

Will trying to wrap my head around that one...

[StrontiumDog]

Got hold of them on chat. It was like talking to some kind of bot. What an exercise in futility!

<snip>
you: I did already reset my password. I want to know how the "hackers" are getting past the SMS authentication.
<snip>
**Anisha: Any body can try to hack the account.
Anisha: But he will always fail in that for sure..
you: I had SMS authentication and they bypassed it. How is this possible? Did the Russian hackers come to South Africa and access my cell phone without me seeing them?
Anisha: Not at all.
Anisha: Your account is safe.
Anisha: Try to keep an eye on your accounts on regular basis.
Anisha: No body can breach your account.
you: OK, fine, thank you.
Anisha: Alright.
Anisha: It was my pleasure to help you out today.
Anisha: Is there anything else I may assist you with today?
you: No, it's fine, dont worry.
Anisha: Thank you.
Anisha: I know you have trying very diligently to get this issue sorted out. I really appreciate your co-operation. As a token of gratitude, please allow me to offer you a Discount code that can be used to purchase EA Games online on Origin.
you: OK.
<snip>
Anisha: It was really nice experience to have chat with you.
Anisha: Wish you all the luck and the best wishes for future.
you: Thank you.
Anisha: Thank you for contacting EA and chatting with me. I do appreciate your time and have a great day!
Anisha: Pleasure is all mine!
you: Thanks, you too, goodbye.
Anisha: Bye!
Anisha: Take care!
Anisha: Have a wonderful day!
Anisha: Enjoy Gaming *smiles*
Anisha: Are we connected?
Anisha: It seems that you are away from your keyboard. Since I have not heard anything from you, I need to end the chat session. Please feel free to contact us again.We will b glad to help you.
you: Thank you goodbye!
Anisha: Bye!
Anisha: If there is nothing left then please disconnect the chat.

**Not his/her real name

[PsychoFish]

Got hold of them on chat. It was like talking to some kind of bot. What an exercise in futility!



**Not his/her real name

No, not a bot, I see similar robot like responses dealing with outsourcing firms based in India. It's like a list of canned responses that they have to follow, no deviation, no acknowledgement of anything, just spew whatever is on the list until the issue is resolved or the person disconnects.

[StrontiumDog]

Yip, I know not a bot, which is why I said like a bot

Though she did have me wondering about her being human and/or a potential hacker that hijacked the session She asked me for my email and I refused to give it... lol.

[PsychoFish]

They might as well be bots, there is a definite lack of a human touch there. No thinking, they just don't get paid to think. Deviate from the script and you get fired/warned.