Hello peter and ombuds man is what you should do and give them gas i had a real bad experience with my audi a couple of years ago where the service guys who had to come drop my car used it for a joy ride and ended up doing 35k's damage to my car. After the ombuds man got hold of them they were quick to sort it out.
On another note i stay in elardus park so many of you actually close to me we should organise a braai
