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Thread: The most and least satisfying internet service providers

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    Default The most and least satisfying internet service providers

    The most and least satisfying internet service providers

    These are the ISPs to approach and avoid when it comes to scoring yourself satisfactory internet provision services.
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    Check my new Avatar Hagan's Avatar
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    IMO:

    Best ISP so far has been WebAfrica
    Best mobile network so far has been VodaCom (in terms of service consistency).
    Last edited by Hagan; 15-05-2015 at 01:39 PM.

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    Quote Originally Posted by Hagan View Post
    IMO:

    Best ISP for far has been WebAfrica
    Best mobile network so far has been VodaCom (in terms of service consistency).
    Please tell me you're joking?!
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    Check my new Avatar Hagan's Avatar
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    Quote Originally Posted by BeoTeK View Post
    Please tell me you're joking?!
    They're seemingly more consistent than MWEB was.

    You get bad service from them? With who are you?

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    Quote Originally Posted by Hagan View Post
    They're seemingly more consistent than MWEB was.

    You get bad service from them? With who are you?
    I have changed to Crystal Web. WebAfrica used to great, but their support service has really slipped. Normally I wait at least 8 hours in order to get a response to my query, even for the automated response. But normally someone get's back to me around 12-18 hours later. It's all over the web how their support has gone downhill, they've even admitted it to me.
    Last edited by BeoTeK; 15-05-2015 at 02:10 PM.
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    Khaleesi Wyvern's Avatar
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    Quote Originally Posted by BeoTeK View Post
    I have changed to Crystal Web. WebAfrica used to great, but their support service has really slipped. Normally I wait at least 8 hours in order to get a response to my query, even for the automated response. But normally someone get's back to me around 12-8 hours later. It's all over the web how their support has gone downhill, they've even admitted it to me.
    That is so odd for me, I get instant help from them, they even escalate telkom issues for me that it gets sorted in a day instead of a week.
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    No Hobbits Allowed Isengard's Avatar
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    Web Africa has been pretty great for me so far. Knock on wood...
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    Quote Originally Posted by BeoTeK View Post
    I have changed to Crystal Web. WebAfrica used to great, but their support service has really slipped. Normally I wait at least 8 hours in order to get a response to my query, even for the automated response. But normally someone get's back to me around 12-18 hours later. It's all over the web how their support has gone downhill, they've even admitted it to me.
    I came from CrystalWeb, currently using Axxess.

    it's been a week since I made a support ticket for my issues at crystalweb, no reply as yet. So gave my account away and went to axxess.

    Used Webafrica once, their billing department have a reputation for making cockups
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    ag... each to their own I guess.
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    Unpopular opinion: Telkom fixed line ISP is actually pretty good*.

    *Once I knew how to log faults effectively.
    Calling the call centre is useless, do not even bother.
    Create a twitter account and tweet + DM Telkom for problems.
    No more being bounced between ISP and Telkom support when a fault occurs.
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