Level 7 Wireless Internet

[Flex]

Does any1 in Centurion or parts of Pretoria east use the services of Level-7 ?
I used to be so happy with my 4meg uncapped unshaped internet, till about a month ago.

I was always able to get hold of them if there were any troubles(which there were non of in the beginning but loads of recently) but lately I cant get hold of them.

I get 30%+ loss on certain servers and cant understand why, when my neighbors on adsl on the same server have perfect ping and no loss.

My torrents are also shaped all of the sudden without any notice. During the day if I get 5mb/s Torrent download speed ill be happy.

Any1 else have experience with them?

[ArchieChoke]

Does any1 in Centurion or parts of Pretoria east use the services of Level-7 ?
I used to be so happy with my 4meg uncapped unshaped internet, till about a month ago.

I was always able to get hold of them if there were any troubles(which there were non of in the beginning but loads of recently) but lately I cant get hold of them.

I get 30%+ loss on certain servers and cant understand why, when my neighbors on adsl on the same server have perfect ping and no loss.

My torrents are also shaped all of the sudden without any notice. During the day if I get 5mb/s Torrent download speed ill be happy.

Any1 else have experience with them?

I am with them. on the 4meg shapped. In the same boat as you.
A while back I kept on experiencing packet loss, submitted a ticket, got a response, what was I doing.
Told them I play dota and some of the other games use P2P and I also watch youtube.
Immediately I got the sh*t response, throttling. To which their solution was put me unshapped, I tested unshapped, still got packet loss, told them it didn't make any difference. Got no response from them so I gave up. Any ISP who responds to packet loss with a come back Throttling, I wanna change immediately. So good luck.

They are better than Iburst that much I can say, but they like any other ISP. Nothing special, their salesman are great though.
If I were you, bite the inevitable, speak to telkom, I found out we are in a VDSL area. I'll re-purpose the equipment for WEG once telkom makes a plan. But at the moment I really am having a bad experience with level-7.

If you wanna really get involved then you can try directly:-
http://mybroadband.co.za/vb/showthre...=#post14885794

[Flex]

I am with them. on the 4meg shapped. In the same boat as you.
A while back I kept on experiencing packet loss, submitted a ticket, got a response, what was I doing.
Told them I play dota and some of the other games use P2P and I also watch youtube.
Immediately I got the sh*t response, throttling. To which their solution was put me unshapped, I tested unshapped, still got packet loss, told them it didn't make any difference. Got no response from them so I gave up. Any ISP who responds to packet loss with a come back Throttling, I wanna change immediately. So good luck.

They are better than Iburst that much I can say, but they like any other ISP. Nothing special, their salesman are great though.
If I were you, bite the inevitable, speak to telkom, I found out we are in a VDSL area. I'll re-purpose the equipment for WEG once telkom makes a plan. But at the moment I really am having a bad experience with level-7.

If you wanna really get involved then you can try directly:-
http://mybroadband.co.za/vb/showthre...=#post14885794

Thank you so much for responding! Glad to see that it is not only myself

[Bodhi]

If its packet loss you're trying to get away from I would stay away from a WISP, I'm with Bitco and experiencing a lot of interference on my connection (the interference will create packet loss) I've read both level 7 and bitco's threads over at mybroadband, and interference on wireless connection seems to be the norm and to be expected sadly

[Flex]

My only problem is that it was never like this at all. And when it is I I report it, I usually get met with cocky/condescending emails. Their services were excellent about a year ago. but just seems to be degrading

[ArchieChoke]

My only problem is that it was never like this at all. And when it is I I report it, I usually get met with cocky/condescending emails. Their services were excellent about a year ago. but just seems to be degrading

Can totally agree with you on this one. I have only been with them +/-6 months, literally saw it unfolding. From account payment issues, to packet loss, to not even caring.

[VirtualForce]

Werent they on the kyknet `n while back? Think s video was posted here somewhere...

[to0kenZA]

Can totally agree with you on this one. I have only been with them +/-6 months, literally saw it unfolding. From account payment issues, to packet loss, to not even caring.

Another WISP's light fades...

[Solitude]

Werent they on the kyknet `n while back? Think s video was posted here somewhere...

Wasn't it [MENTION=289]Jan[/MENTION] who spoke about them? I remember something like that.

[Jan]

Yeah I actually use these guys for my main Internet connection at home (Centurion), mostly thanks to Valken's post on MyBroadband.

(And before accusations of untoward behaviour start flying, I pay with my own money for a custom 6Mbps download, 3Mbps upload connection).

I can't comment on Torrents, but I have experienced lag spikes while playing Diablo 3 sometimes. On a few occasions the lag was so bad the game was unplayable.

The first time I reported the problem my whole connection was underperforming. Initially there was a frustrating exchange where they wanted me to provide the server IP (which I did anyway), despite the fact that my whole connection was running slowly. After a brief (but crucially: respectful) back-and-forth, they started investigating and seemed to resolve the problem.

There have been bad lag spikes since then, and I've kept informing them of the problems, and they've kept investigating and tweaking to resolve the issue.

We'll see if it becomes frustrating enough that I move back to ADSL.

I'm mostly happy with the service, and I'm very happy with the support I receive. Never had a billing issue. How do you guys report problems? I e-mail [email protected].