I am with them. on the 4meg shapped. In the same boat as you.
A while back I kept on experiencing packet loss, submitted a ticket, got a response, what was I doing.
Told them I play dota and some of the other games use P2P and I also watch youtube.
Immediately I got the sh*t response, throttling. To which their solution was put me unshapped, I tested unshapped, still got packet loss, told them it didn't make any difference. Got no response from them so I gave up. Any ISP who responds to packet loss with a come back Throttling, I wanna change immediately. So good luck.
They are better than Iburst that much I can say, but they like any other ISP. Nothing special, their salesman are great though.
If I were you, bite the inevitable, speak to telkom, I found out we are in a VDSL area. I'll re-purpose the equipment for WEG once telkom makes a plan. But at the moment I really am having a bad experience with level-7.
If you wanna really get involved then you can try directly:-
http://mybroadband.co.za/vb/showthre...=#post14885794