One for the IT guys :)

[PsychoFish]

[MENTION=4071]BeoTeK[/MENTION] Pro-Tip: Tell a user (Y) you can't do his ticket today because user X's ticket is more important, then tell user X you cannot do his ticket because user Z's ticket is more important. Then tell user Z that user Y says his ticket is more important than his ticket or user X's ticket. Put all three tickets on hold pending user feedback.

[BeoTeK]

Get a better job? :/

My mate has that issue. There doesn't seem to be any "balance" in their ticket system. he gets about 15 a day, and then 2 of the other 5 guys get about 5-7, and then it gets referred to HIM when they don't solve them, since he has a higher turnover rate (from actually working). So those dudes do nothing, and get fewer tickets.

Why there isn't some kind of system in place just to check your turnover rate (in a "broad" sense, I understand some tickets take longer than others) and reprimand accordingly, I don't know...

I even get given stuff to sort out with users that are CPT based, the rest of my team is in THAT office!!! But I must sort it out.

The worst is when I get given tickets to set up a users email on their cell phone, but the user is in CPT or JHB where THEY are!!!


Oh ffs, believe me I'm looking for alternative emplyment. To make matters worse is I know partially why it happens is because as you say, I get shit done. And my manager works on a KPI - the more work he gets done and closed, the more pay he gets.


The other day I had to laugh (that's all I could do), I mentioned our lines are problematic so my manager tells me to log faults with Telkom, to which my colleague had the audacity to actually then give me the link to the fault logging page!

- - - - - - - - - - Double Post Merged - - - - - - - - - -

[MENTION=4071]BeoTeK[/MENTION] Pro-Tip: Tell a user (Y) you can't do his ticket today because user X's ticket is more important, then tell user X you cannot do his ticket because user Z's ticket is more important. Then tell user Z that user Y says his ticket is more important than his ticket or user X's ticket. Put all three tickets on hold pending user feedback.

bwahahahaha..... that's brilliant. I seriously lol'd there.