They are full of crap i dealt with them when my 60gb pack up last year july, i got the replacement unit back in december when i forgot about the 60GB unit and already bought a 120Gb unit in september. So i agree there service is shitty. But when they have units it instant no waiting time.
On the Remanufatured or refurbished issue. The replacement console comes in a new box all sealed up, looks like new works like new. So i dont see the point of what the difference is.
