I contacted an online retailer recently because I found something that's costing them a crapload of money that they can fix easily. I even offered to help for free. They just weren't interested. Just blew me off. Maybe it was just the person from marketing who never even bothered to speak to technical. I don't know.
Not to derail the thread, but hit me with the details in PM? Maybe I can get you introduced to the right person at the unnamed online retailer.
You have the right to remain silent. Anything you say will be misquoted, then used against you.