Well let's have a look.

Some or quite a few of you should've had some connection issues during last week.

My internets was one of those that suffered the wrath of Blizzards update to WoW.



Read below...

Latency Issues - Official response
2010/10/20 13:03:05
We have final confirmation from our Engineering team as well as Telkom that the Rondebosch exchange is congested. Other ISP’s have also mentioned this and is affected browsing around the Southern Suburbs.


Telkom have planned maintenance and the necessary bandwidth upgrades to the exchange to eliminate the congestion issues being experienced at the moment, unfortunately we have not yet been provided with an ETR on these upgrades.

To add to this, we have been and will continue to run significant network tweaks over the next two weeks to assist the issue, including expediting planned capacity upgrades - there is however no ETA on this as of yet.
We urge customers who are still experiencing poor browsing and latency issue to please send an email to [email protected] with the following information:

Client Code
ADSL Username
ADSL Password
A trace to mybroadband.co.za and one other slow website.

We will then process this information which will assist with the network tweaks as well as hopefully decrease the ETR on the Rondebosch exchange bandwidth upgrades.

Latency Issues - Official response
Published: 2010/10/16 12:10:24
With regards to the latency and speed issues experienced by our ADSL
customers, please see our official response below :

Some feedback on the network speed and latency issues experienced this week.
First off, to clarify this was a result of the following:

1. Packet loss and congestion on Telkom ADSL Exchanges, specifically in the Southern
Suburbs around Cape Town.
2. Increased traffic on our network due to large Microsoft's security updates and Blizzards 5GB update for World of Warcraft.

Despite recent network improvements, this sudden and significant spike in traffic did
impact our network. We have some upgrades and improvements planned for the next
2 weeks, which we are now in the process of implementing.

Thank you to everyone who has given their feedback, as always, it is extremely
useful.

We will continue to provide information as we progress.