Zaps order query

[Kuga]

http://mybroadband.co.za/vb/showthre...s-Online-sucks

So I ordered some stuff from them last week, was told it would arrive yesterday. I phoned today and was told that some noob processed my payment but didn't process the order. Like WTF? The dude I spoke to, Chris, told me he could either give me a refund, or do the order.

I told him I'll take my business to Prophecy thanks. Didn't even apologize or offer to ship the stuff overnight. I needed the items before the 13th for a rig compo over on Prophecy but ya.

First and last time I use Zaps.

Prophecy FTW.

[Crzwaco]

Yeah must say the 1ste time used them was not really what I was expecting but since they the only ones stocking the stuff I needed at the time. But I hate the order and then we check if we have stock we don't have stock but we do have this and then it turns out there is no stock of that item as well. So you got to wait for it or get a refund.

Wish more places will start stocking cat 6 cables.

[MooDy]

http://mybroadband.co.za/vb/showthre...s-Online-sucks

I'm so sorry to hear about your bad experience shopping with us K its defiantly not the sort of service that I like to hear about from my company.

I do not have the full details of your order at hand but I will defiantly be looking into this first thing.

As Chris has explained to you we have had to employ a new staff member who has been with us for about a month and I will defiantly be keeping a closer eye on him from now on.I'm a little surprised at your comments about Chris himself but again I will be speaking to him about this first thing.

Please accept my sincere apologies for any disappointment and inconvenience that we have caused.

Tina

[Necuno]

kuga why the double thread here and on mybb ?

So I ordered some stuff from them last week, was told it would arrive yesterday. I phoned today and was told that some noob processed my payment but didn't process the order. Like WTF? The dude I spoke to, Chris, told me he could either give me a refund, or do the order.

I told him I'll take my business to Prophecy thanks. Didn't even apologize or offer to ship the stuff overnight. I needed the items before the 13th for a rig compo over on Prophecy but ya.

First and last time I use Zaps.

Prophecy FTW.

lol i've had a we will call you back and prophecy never did, so they suck imho, but digitalsaonline i suppose is worst as they took my money but didn't had stock of the item and i had to pay them a fee to get it back...

...zaps on the other hand always just did it better and better each time.

[MooDy]

Yeah must say the 1ste time used them was not really what I was expecting but since they the only ones stocking the stuff I needed at the time. But I hate the order and then we check if we have stock we don't have stock but we do have this and then it turns out there is no stock of that item as well. So you got to wait for it or get a refund.

Wish more places will start stocking cat 6 cables.

C - the reason that we like to check with our suppliers - although its a bit long winded - first before we take your money is to make sure that we can actually get the items that you have ordered from our suppliers.

99% of the time this system works.Most people appreciate not having to pay for some thing first and then finding out that we can then not get the items that they have ordered.

But as with all retail if we check with the supplier and they tell us that they have stock,then we go ahead and process your order and it turns out that they dont - We are left with the situation that you found yourself in - we will ask if you want refund or we will get a new ETA from the relevant supplier.

Normally the suppliers are quite good and will notify if something is low stocked or out of stock.Luckily this does not happen often and I'm sorry that it happened to you.

[Kuga]

I'm so sorry to hear about your bad experience shopping with us K its defiantly not the sort of service that I like to hear about from my company.

I do not have the full details of your order at hand but I will defiantly be looking into this first thing.

As Chris has explained to you we have had to employ a new staff member who has been with us for about a month and I will defiantly be keeping a closer eye on him from now on.I'm a little surprised at your comments about Chris himself but again I will be speaking to him about this first thing.

Please accept my sincere apologies for any disappointment and inconvenience that we have caused.

Tina

Thanks. My order number was 4891. I sent an email regarding the issue.

"Hi,

I think for this cock up on your part, you should courier the stuff overnight at no additional cost to me. I needed the stuff by the 13th for a comp."

If you can assist me further that would be great. Otherwise I won't be recommending you guys ever again and as stated previously, take my business to Prophecy or Sybaritic. I have yet to have issues with those companies. What pisses me off is that if I hadn't phone, I'd still be waiting like an ass when there is no stuff coming to me.

kuga why the double thread here and on mybb ?

I know of some people that view only one of the sites. Was getting my point across.

[Necuno]

I know of some people that view only one of the sites. Was getting my point across.

cool, i keep on thinking that most browse both at same time

[MooDy]

Kuga I will see tomorrow what we can do about getting your order to you for the 13th - please forward a copy of the mail to me [email protected] A - I'm not at work now so I can not check your order from here so if you can include a list of what you ordered as well I'd appreciate it.

[Wlad]

I've only bought something from Zaps online once (Asian Demon's Souls) and I got awesome service. I placed my order on a Wednesday (if I remember correctly) phoned them Thursday to arrange payment and shipping and I was told I would get it by Friday. Sure enough on Friday morning the courier delivered my game to the counter at my work.

I also (finally) bought my Death Note wallet on Saturday from them when I was in Jhb for rAge and just for stocking that alone they rule in my book.

[sycogrim]

In every business there are cockups guys. I buy most of my stuff from Zaps and I've never had any problems. Oh and not forgetting that it's extremely convenient for me to get there