The PlayStation Network has been offline now for over three weeks, and quite aside from all the raging gamers out there who haven’t been able to pretend to shoot each other all this time, there are also a lot of developers who are losing cash every day. Everybody obviously deserves a bit of a cuddle, but in the meantime, Sony is “doing everything we can to bring these services back online as soon as possible”.
That’s according to an (alleged) inter-office memo dispatched from Sony HQ sometime yesterday, and forwarded by “reliable industry sources” to the guys at IndustryGamers.
Signed by PR senior vice-prez Rob Dyer, the letter explains the current situation, as well as what’s being done to get past it.
There’s nothing much new, although the fact that “forensic teams were able to confirm that intruders had used very sophisticated and aggressive techniques to obtain unauthorised access, hide their presence from system administrators and escalate privileges inside the servers” is somewhat chilling.
Sony also reassures their developers that “there remains no evidence that the credit card information was stolen and the major credit card companies are still reporting that they have not seen an increase in fraudulent transactions due to this event”.
“We of course deeply regret that this incident has occurred,” he concludes. “We are working closely with the FBI to identify and apprehend the culprits who committed this crime against our consumers, our partners and our company. I know you can appreciate how widespread the problem of cybercrime is in society today. Although no company is immune, we are confident our consumer data will be protected by some of the best security measures available today.
“As a valued partner we aim to keep the lines of communication open so that you are aware of our progress. Our focus has been to confirm the security of the networks, protect customer data and get the services back on line as quickly as possible. We will do our best to respond to all of your inquiries and we will do everything we possibly can to support you.
“We are doing everything we can to bring these services back online as soon as possible. We will update you with more information as soon as we can, but please call your account executive if you have further questions. We thank you for your patience and look forward to moving ahead together in the months and years to come.”
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