Best ADSL service in South Africa

MyBroadband’s latest broadband survey shows that Axxess, Afrihost, and Webafrica are the best Internet service providers in South Africa.

The Q2 2016 broadband survey was completed by 4,267 South African broadband subscribers – 2,732 of whom used an ADSL or fibre ISP.

To avoid duplicate entries and survey manipulation, a unique token system was used which only allowed invited users to complete the survey.

To test subscribers’ satisfaction with their ISP, they were asked one question: How likely is it that you would recommend your current ISP to a friend or colleague?

A 10-point scale was used to rate the likelihood of a user recommending their service – where 0 is not at all likely, and 10 is extremely likely.

This is known as the Net Promoter Score, and the results of this question provide a good measure of the loyalty of consumers towards their providers.

The table below provides a summary of the results of the survey.

ISP	No. people surveyed	Standard Deviation	Mean Score
Axxess	238	1.785	8.52
Afrihost	753	1.889	8.39
Webafrica	221	1.943	8.24
Crystal Web	120	2.989	8.20
Vox Telecom	264	1.868	8.12
Cybersmart	49	1.908	7.94
Internet Solutions	28	2.393	7.61
OpenWeb	31	2.880	7.19
MWEB	395	2.392	6.63
Telkom Internet	633	2.712	5.98
Totals	2,732	2.468	7.51

Best ADSL ISP speeds

The average speed on an ADSL service is an important measure of the network performance of an Internet Service Provider.

The table below shows the average speed of ADSL ISPs.

ADSL Speeds
Rank	ISP	Service	Download Speed
1	XDSL	ADSL	4.74 Mbps
2	MTN Business	ADSL	4.33 Mbps
3	Vox Telecom	ADSL	3.93 Mbps
4	Axxess	ADSL	3.84 Mbps
5	Internet Solutions	ADSL	3.8 Mbps
6	Afrihost	ADSL	3.62 Mbps
7	Cybersmart	ADSL	3.07 Mbps
8	MWEB	ADSL	3.04 Mbps
9	Telkom	ADSL	3 Mbps
10	MTN	ADSL	0.37 Mbps