Sony America CEO Jack Tretton has discussed the company’s road to recovery after the disastrous network security breach which resulted in over 100 million stolen user account details, and over 40 days of PSN, SOE, and Qriocity downtime.
Tretton said that 90 percent of their customers have returned to using the services, and he optimistically projects that more people will either return to or adopt the service when new games are released throughout the year of 2011.
Discussing the security failings, Tretton said: “We have been ever vigilant with everything that has been happening. If you read the newspaper, you realize that there are companies being bombarded with people trying to hack them all the time. Yet, this was a real wakeup call we had to go through. Now we feel our systems are more secure that they have ever been.”
“We have assigned a new position of chief information security officer. We’ve created this role to really centralize our security efforts around the entire company,” said Tretton.
Tretton said that Sony still has no insight into who attacked them.
When asked about the motives of hackers, and whether it is linked to Sony wishing to prevent people from modifying the PS3, Tretton danced around with his answer: “We embrace independent game development; if you call that hacking, then we embrace that. We give people tools that let them create new experiences. What I don’t think we are in support of is someone trying to hack our device to pirate software and possibly collapse the platform.”
Sony online services see 90% customer return, still no clue on hackers << Comments and views
Source: NY Times
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