Kalahari may cancel orders that abuse coupon codes

Kalahari.com SA news

On Monday, 24 February, Kalahari launched a sale which included discounts on new and upcoming games.

It turns out that the coupon codes that were floating around and netting customers a further combined discount of R200 were not meant for use by the masses.

Kalahari has said that customers who blatantly abused the coupon codes may have action taken against their orders (read: the orders will be cancelled). Kalahari said they will be in contact with anyone affected.

MyGaming has spoken to one customer who saw their order cancelled as a result of this coupon wrangling. This customer used coupon codes to get a R200 discount on a R350 gift voucher, which was then used to pre-order Watch Dogs. This is the message they received from Kalahari.

It’s with a heavy heart that we’ve had to cancel your order. This cancellation was done by our customer services department, either because you asked us to, or because after extensive searching, we’ve been unable to find stock of the item you’ve ordered.

A refund has been processed and you will be refunded according to your method of payment.

We’re really sorry we couldn’t help you this time, but hopefully next time you’ll give us a chance to wow you with our great service.

MyGaming asked Kalahari to explain the situation, and this is what Kalahari representative Kirby Gordon said:

On Monday this week we kicked off our 6 Days of Heavenly Online sales with a 24 hour sale on our hottest Book, DVD, Music and Game titles. We advertised discounts of 30% off, but we actually offered even better discounts on some of our games titles which was very exciting, and very well received.

A few shoppers did however learn that there was a way to reduce the prices of their purchases even more by using some of our promotional coupon codes. We issue these coupon codes on a fairly regular basis to various groups of customers for different reasons (e.g. specific promotions or loyalty rewards). Our terms and conditions make it pretty clear that these coupon codes can only be used one at a time, and are only meant for the people to whom they are issued. They’re not transferable, and may not be used to purchase vouchers.

We give our customers some leniency in the sense that they may not all be as familiar with our terms and conditions as they should be, but we can’t condone blatant abuse. Sadly, there was some blatant abuse of these coupon codes which goes against our terms and conditions. The particular codes that were abused have been suspended and the intended recipients are being issued with replacements for their benefit.

Where the abuse was particularly extreme we may still take action in line with our terms and conditions – but we’re still analysing those orders carefully. We’ll definitely be in contact with anyone affected.

Regarding the codes that you referenced in the mygaming.co.za article below: These were codes that were being abused and which are now inactive. You’ll see that The Deal Breaker (who you credit for the article) has actually updated their piece. We’d appreciate it if you remove these codes from your article too.

MyGaming re-published an article informing readers of this sale, in which these coupon codes were mentioned. The article has now been amended to remove the coupon codes.

You can join in the discussion around the Kalahari sale and the subsequent cancelled orders in this thread: Kalahari 30% Off One-day Sale

Did you order any products from Kalahari using these coupons codes? Have your orders been cancelled? Let us know in the comments below.

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