{"id":123079,"date":"2018-01-25T12:00:08","date_gmt":"2018-01-25T10:00:08","guid":{"rendered":"https:\/\/mygaming.co.za\/news\/?p=123079"},"modified":"2018-01-25T08:57:29","modified_gmt":"2018-01-25T06:57:29","slug":"how-axxess-throttling-on-home-uncapped-adsl-and-fibre-accounts-works","status":"publish","type":"post","link":"https:\/\/mygaming.co.za\/news\/broadband\/123079-how-axxess-throttling-on-home-uncapped-adsl-and-fibre-accounts-works","title":{"rendered":"How Axxess throttling on Home Uncapped ADSL and fibre accounts works"},"content":{"rendered":"

An Axxess fibre-to-the-home subscriber recently contacted MyBroadband regarding the throttling applied on his\u00a04Mbps uncapped account.<\/p>\n

The user said his account was being throttled to 2Mbps, even though he had not reached his\u00a080GB acceptable use limit.<\/p>\n

He then contacted the company\u2019s call centre, and was told that Home Uncapped packages take a seven-day usage window into account for throttling. Axxess essentially looks at usage over seven days and projects it to 30 days of usage, he said.<\/p>\n

\u201cHome Uncapped services are managed according to the last seven days usage projected to 30 days, as well as the available capacity on the network at all times,\u201d said Axxess.<\/p>\n

\u201cThere are predefined thresholds set and when exceeded, the account speed will be managed down to a maximum of 50% of the account speed.\u201d<\/p>\n

The package thresholds start at 20GB on 1Mbps Home Uncapped and increase to 1,000GB on 1,000Mbps accounts.<\/p>\n

The AUP thresholds for Axxess Home Uncapped accounts are listed in the terms and conditions<\/a><\/strong> on its website.<\/p>\n

Axxess said should the demand on its network exceed available capacity, these thresholds may be managed more aggressively by the Axxess Protocol Manager.<\/p>\n

Throttled on day two<\/h3>\n

Axxess stated that as it uses a system to predict how much data you will use over 30 days based on your usage over 7 days, it is possible to get throttled early in a month.<\/p>\n

Should you consume 24GB using a 4Mbps Home Uncapped account on the first day of the month, for example, the Axxess algorithm will project that your usage will exceed 80GB by day 30.<\/p>\n

It will then rate limit your account to 50% of its speed.<\/p>\n

Axxess emphasised that its usage thresholds are not hard limits, and that\u00a0hard monthly limits could cause customers who go over their threshold to be rate limited for weeks.<\/p>\n

With a hard limit, a 4Mbps Home Uncapped user who reaches 80GB by day four of the month will be rate limited to 2Mbps for the rest of the month.<\/p>\n

The Axxess 7-day predictive rolling window lets users\u00a0blast through 80GB of data in the first four days, get rate limited to 2Mbps, but then return to normal speeds in a week\u2019s time.<\/p>\n

As long as your usage subsides in the following seven days, your account can be restored to 4Mbps.<\/p>\n

In the hard-limit scenario, you would be rate limited for 26 days, while in the seven-day rolling window scenario you are only rate limited for 7 days, said Axxess.<\/p>\n

Axxess Home Uncapped 30-day thresholds<\/h3>\n
\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Line Speed<\/th>\nFUP<\/th>\n<\/tr>\n<\/thead>\n
1Mbps<\/strong><\/td>\n20GB<\/td>\n<\/tr>\n
2Mbps<\/strong><\/td>\n40GB<\/td>\n<\/tr>\n
4Mbps<\/strong><\/td>\n80GB<\/td>\n<\/tr>\n
5Mbps<\/strong><\/td>\n80GB<\/td>\n<\/tr>\n
8Mbps<\/strong><\/td>\n100GB<\/td>\n<\/tr>\n
10Mbps<\/strong><\/td>\n120GB<\/td>\n<\/tr>\n
20Mbps<\/strong><\/td>\n200GB<\/td>\n<\/tr>\n
40Mbps<\/strong><\/td>\n250GB<\/td>\n<\/tr>\n
50Mbps<\/strong><\/td>\n250GB<\/td>\n<\/tr>\n
100Mbps<\/strong><\/td>\n300GB<\/td>\n<\/tr>\n
200Mbps<\/strong><\/td>\n400GB<\/td>\n<\/tr>\n
1,000Mbps<\/strong><\/td>\n1,000GB<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

An Axxess fibre-to-the-home subscriber recently contacted MyBroadband regarding the throttling applied on his\u00a04Mbps uncapped account.<\/p>\n","protected":false},"author":226,"featured_media":123080,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[8812],"tags":[3662],"class_list":["post-123079","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadband","tag-axxess"],"_links":{"self":[{"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/posts\/123079","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/users\/226"}],"replies":[{"embeddable":true,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/comments?post=123079"}],"version-history":[{"count":0,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/posts\/123079\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/media\/123080"}],"wp:attachment":[{"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/media?parent=123079"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/categories?post=123079"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/tags?post=123079"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}