{"id":40160,"date":"2012-06-25T03:09:52","date_gmt":"2012-06-25T01:09:52","guid":{"rendered":"http:\/\/mygaming.co.za\/news\/?p=40160"},"modified":"2012-06-25T03:15:07","modified_gmt":"2012-06-25T01:15:07","slug":"sas-top-adsl-isp-revealed","status":"publish","type":"post","link":"https:\/\/mygaming.co.za\/news\/business\/40160-sas-top-adsl-isp-revealed","title":{"rendered":"SA’s top ADSL ISP revealed"},"content":{"rendered":"

MyBroadband conducted its latest broadband survey recently (June 2012), revealing that Afrihost, Axxess, Vox Telecom, Web Africa and MWEB are the top Internet Service Providers (ISP) in South Africa.<\/p>\n

Consumers were asked to rate various components of their ADSL ISP’s service, and also rank the country’s prominent service providers from best to worst.<\/p>\n

The survey was completed by over 4,700 people, of whom around 3,100 were ADSL users.<\/p>\n

Service levels<\/strong><\/p>\n

ADSL users were asked to rate the various components of the service from their Internet Service Provider (ISP), including value for money, ease of use\/setup, billing, customer service, technical support, and overall satisfaction.<\/p>\n

The following table provides an overview of the happiness of customers with their ADSL ISP (with scores out of 10).<\/p>\n

\n\n\n\n\n\n\n\n\n\n\n\n\n
ISP<\/strong><\/td>\nValue for money<\/strong><\/td>\nEase of use<\/strong><\/td>\nBilling<\/strong><\/td>\nCustomer service<\/strong><\/td>\nTechnical support<\/strong><\/td>\nOverall satisfaction<\/strong><\/td>\nAverage
\n<\/strong><\/td>\n<\/tr>\n
Afrihost<\/strong><\/td>\n8.18<\/td>\n9.00<\/td>\n8.89<\/td>\n8.64<\/td>\n8.39<\/td>\n8.53<\/td>\n8.60<\/strong><\/td>\n<\/tr>\n
Axxess<\/strong><\/td>\n7.63<\/td>\n8.82<\/td>\n8.65<\/td>\n8.39<\/td>\n8.36<\/td>\n8.20<\/td>\n8.34<\/strong><\/td>\n<\/tr>\n
Vox\/@lantic<\/strong><\/td>\n8.06<\/td>\n8.37<\/td>\n7.86<\/td>\n8.29<\/td>\n8.55<\/td>\n8.35<\/td>\n8.25<\/strong><\/td>\n<\/tr>\n
Web Africa<\/strong><\/td>\n7.46<\/td>\n8.72<\/td>\n8.38<\/td>\n8.02<\/td>\n8.00<\/td>\n7.76<\/td>\n8.06<\/strong><\/td>\n<\/tr>\n
MWEB<\/strong><\/td>\n7.37<\/td>\n8.40<\/td>\n8.24<\/td>\n8.02<\/td>\n8.00<\/td>\n7.97<\/td>\n8.00<\/strong><\/td>\n<\/tr>\n
Openweb<\/strong><\/td>\n7.43<\/td>\n8.21<\/td>\n7.85<\/td>\n8.16<\/td>\n7.82<\/td>\n7.97<\/td>\n7.91<\/strong><\/td>\n<\/tr>\n
Cybersmart<\/strong><\/td>\n8.07<\/td>\n8.42<\/td>\n8.24<\/td>\n7.35<\/td>\n7.19<\/td>\n7.81<\/td>\n7.84<\/strong><\/td>\n<\/tr>\n
FNB Connect<\/strong><\/td>\n8.08<\/td>\n8.77<\/td>\n8.31<\/td>\n7.33<\/td>\n6.25<\/td>\n7.69<\/td>\n7.74<\/strong><\/td>\n<\/tr>\n
Internet Solutions<\/strong><\/td>\n6.50<\/td>\n7.88<\/td>\n7.41<\/td>\n7.18<\/td>\n7.36<\/td>\n7.27<\/td>\n7.27<\/strong><\/td>\n<\/tr>\n
Telkom Internet<\/strong><\/td>\n6.17<\/td>\n7.36<\/td>\n7.12<\/td>\n5.78<\/td>\n5.91<\/td>\n6.45<\/td>\n6.47<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n

Most respected ISP<\/strong><\/p>\n

All consumers (hence ADSL and wireless broadband subscribers) were asked to rank SA’s prominent ISPs from the most respected to the least respected (hence from the best to worst).<\/p>\n

The result from this question is therefore more a reflection of an ADSL ISP’s brand awareness and brand perception among high-end users than an indication of the happiness of its subscribers. Innovation, price cuts and strong branding all play a role to boost a company’s respectability among consumers.<\/p>\n

The most respected ADSL according to this survey are (with the ‘higher than average’ percentage difference in brackets)<\/p>\n

    \n
  1. MWEB (+25%)<\/strong><\/li>\n
  2. Afrihost (+14%)<\/strong><\/li>\n
  3. Web Africa (+1%)<\/strong><\/li>\n<\/ol>\n

    The full results of this survey will be revealed at the annual MyBroadband conference in October.<\/p>\n

    Article courtesy of MyBroadband – Top ADSL ISP in SA<\/a><\/strong><\/em><\/p>\n

    Related articles<\/strong><\/p>\n

    Telkom Business boosts uncapped ADSL value<\/strong><\/a><\/p>\n

    Cutting ADSL prices: ISPs say what needs to be done<\/strong><\/a><\/p>\n

    ADSL capped data prices plummet<\/strong><\/a><\/p>\n

    Telkom ADSL price increase, speed upgrade details<\/strong><\/a><\/p>\n

    Telkom free ADSL speed upgrades confirmed<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Latest MyBroadband survey reveals which ISP was rated as the best ADSL service provider in South Africa<\/p>\n","protected":false},"author":153,"featured_media":38477,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,20],"tags":[293,2289,3662,1567,5221,21,1569,217,2775,287,295],"class_list":["post-40160","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-features","tag-adsl","tag-afrihost","tag-axxess","tag-cybersmart","tag-fnb-connect","tag-headline","tag-internet-solutions","tag-mweb","tag-openweb","tag-telkom","tag-web-africa"],"_links":{"self":[{"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/posts\/40160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/users\/153"}],"replies":[{"embeddable":true,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/comments?post=40160"}],"version-history":[{"count":1,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/posts\/40160\/revisions"}],"predecessor-version":[{"id":40161,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/posts\/40160\/revisions\/40161"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/media\/38477"}],"wp:attachment":[{"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/media?parent=40160"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/categories?post=40160"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/tags?post=40160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}