{"id":61594,"date":"2014-01-24T13:11:55","date_gmt":"2014-01-24T11:11:55","guid":{"rendered":"http:\/\/mygaming.co.za\/news\/?p=61594"},"modified":"2014-01-24T13:13:35","modified_gmt":"2014-01-24T11:13:35","slug":"telkom-denies-adsl-exchange-congestion","status":"publish","type":"post","link":"https:\/\/mygaming.co.za\/news\/broadband\/61594-telkom-denies-adsl-exchange-congestion","title":{"rendered":"Telkom denies ADSL exchange congestion"},"content":{"rendered":"

Telkom<\/a> has dismissed concerns that Telkom Wholesale is not able to handle the current load on the ADSL network, especially at exchange\/DSLAM<\/a> level.<\/p>\n

Over the last few weeks many ADSL subscribers across the country have been complaining about poor performance on their connections.<\/p>\n

One of the biggest concerns, voiced by both ADSL users and Internet Service Providers (ISPs)<\/a>, is that Telkom\u2019s ADSL network is congested.<\/p>\n

Telkom said that these concerns are unfounded. \u201cDSLAM congestion is managed proactively and all ISPs are informed of DSLAMs that may become congested as well as the progress to upgrade them via the Telkom Wholesale engagement,\u201d Telkom said.<\/p>\n

Telkom also said that speculation that the ADSL speed upgrades have caused bottlenecks in the network is not correct.<\/p>\n

\u201cTelkom has had a staggered migration plan from 11 November 2013, starting with the 4 Mbps to 10 Mbps upgrade then the 2Mbps to 4Mbps upgrade and has started the 1Mbps to 2 Mbps upgrade on 15 January 2014,\u201d Telkom pointed out.<\/p>\n

Telkom said that there is no truth in the speculation that Telkom Internet is struggling to get adequate IPC capacity from Telkom Wholesale.<\/p>\n

\u201cTelkom Internet has ordered sufficient IPC capacity from Telkom Wholesale,” Telkom said.<\/p>\n

Telkom also dismissed concerns from Telkom Internet subscribers that the ISP is prioritising a few key protocols, which means very poor service levels on non-prioritised protocols.<\/p>\n

\u201cThis is not factual as Telkom Internet has identified the specific cause of slow speeds and high latency on some international internet traffic, as experienced by some ADSL customers,\u201d Telkom said.<\/p>\n

\u201cThis is not a matter of prioritisation of protocols. It has to do with additional international bandwidth that is required. This has been ordered from Telkom Wholesale.\u201d<\/p>\n

Telkom added that Telkom Internet has been in the process of acquiring additional international bandwidth from Telkom Wholesale as a result of an asymmetrical routing problem identified on their international traffic.<\/p>\n

Telkom Internet problem resolution<\/h3>\n

Questions have been raised on why it is taking Telkom Internet so long to resolve its problems.<\/p>\n

Telkom explained that Internet routing problems are complex to resolve and that Telkom internet has ordered additional international bandwidth from Telkom Wholesale for the permanent solution.<\/p>\n

\u201cTelkom Wholesale delivered the additional international bandwidth on 22 January 2014 within their Service Level Agreement for the order,\u201d Telkom said.<\/p>\n

Telkom added that they have communicated the restoration of their service to their customers.<\/p>\n

Have you been experiencing ADSL problems? Let us know in the comments.Article courtesy of MyBroadband<\/em><\/a><\/p>\n

More broadband news<\/h3>\n

Web Africa cuts uncapped ADSL price<\/a><\/strong><\/p>\n

Telkom ADSL mess explained<\/a><\/strong><\/p>\n

Fastest broadband speed in the world<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Telkom says that ADSL exchange\/DSLAM congestion is managed proactively, and that it can handle the current ADSL network load<\/p>\n","protected":false},"author":173,"featured_media":60100,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8812],"tags":[293,11964,21,287],"class_list":["post-61594","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadband","tag-adsl","tag-exchange-congestion","tag-headline","tag-telkom"],"_links":{"self":[{"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/posts\/61594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/users\/173"}],"replies":[{"embeddable":true,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/comments?post=61594"}],"version-history":[{"count":0,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/posts\/61594\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/media\/60100"}],"wp:attachment":[{"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/media?parent=61594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/categories?post=61594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mygaming.co.za\/news\/wp-json\/wp\/v2\/tags?post=61594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}