Afrihost has announced that a major problem it was experiencing\u00a0with its ADSL traffic management devices has been identified, isolated, and fixed.<\/p>\n
Afrihost CEO Gian Visser said that they have already seen an improvement in client experience on their network.<\/p>\n
\u201cThe teams from Afrihost, MTN, and the overseas company are still monitoring the performance 24 hours a day, but we are confident that the biggest problem has been fixed,\u201d said Visser.<\/p>\n
\u201cAs you can imagine the network devices are incredibly complex and the research and development team from the overseas tech company found an error that they had never seen before,\u201d he added.<\/p>\n
Visser explained that there was a memory problem which prevented any updates and changes taking effect\u00a0– even though the devices were reporting that they had been installed successfully and were running properly.<\/p>\n
This meant that ADSL traffic – especially torrenting and peer-to-peer downloading – was not being classified properly.<\/p>\n
\u201cThis in turn meant we couldn’t effectively control these traffic protocols in peak times, which led to congestion and a slowdown of the network at times,\u201d said Visser.<\/p>\n
There were also some other peculiarities relating to the performance of Afrihost\u2019s capped ADSL clients which\u00a0have now been fixed.<\/p>\n
\u201cThe great news is that the overseas R&D team managed to identify, isolate, and solve this problem,” said Visser.<\/p>\n
\u201cWe have also seen a marked reduction in support tickets opened and phone calls received relating to this problem over the last few days.\u201d<\/p>\n
Further good news is that Afrihost is in the process of increasing the capacity of both its South and East IPCs.<\/p>\n
\u201cThese IPC capacity upgrades will lead to even better performance for our ADSL clients,\u201d said Visser.<\/p>\n
Visser encouraged any Afrihost ADSL clients who were having problems to restart their routers and test their overall speeds and general performance.<\/p>\n
\u201cIf a client is still experiencing a problem I would encourage them to get hold of us so we can help them get to the bottom of it,\u201d said Visser.<\/p>\n
\u201cAny problem now is most likely to be a localised problem such as an ADSL line issue, a router problem, or a congested exchange issue, which we will do our best to assist with.\u201d<\/p>\n
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