MWEB has shared some tips for testing your broadband connection when you are experiencing trouble in online games.<\/p>\n
This followed complaints from Destiny<\/a><\/strong>, The Division<\/a><\/strong>, and World of Warcraft<\/a><\/strong> players about problems they experienced while trying to play games over MWEB\u2019s network.<\/p>\n \u201cWe had a few problems identifying The Division’s netcode and traffic signature for a day or two after launch, but with some clever monitoring and liaison with our engineers, we have been able to identify and prioritise the traffic effectively,\u201d MWEB said.<\/p>\n MWEB said that the complaints it has been receiving since the start of the year are not isolated to the company, or even South Africa.<\/p>\n \u201cThese issues are experienced all over the world by most providers and many of these errors are not network connection related,\u201d it said.<\/p>\n MWEB said that since network connectivity is usually suspected first, a traceroute<\/a><\/strong> to an international destination can go a long way in determining the health of the connection.<\/p>\n If the first 3 hops in the traceroute show numbers higher than 40ms or 50ms, MWEB said it is an indication of congestion, and suggests having your last mile investigated.<\/p>\n That means getting Telkom or your fibre provider to look at what might be causing congestion on their infrastructure.<\/p>\n \u201cMost of the complaints and escalations that we receive are a result of this,\u201d MWEB said.<\/p>\n The second largest culprit is NAT, or network address translation. NAT is how many different devices connected to a single home router via one public IP address are all able to access the Internet.<\/p>\n MWEB said that many of the errors they see subscribers reporting are game-specific.<\/p>\n They provided links to the following forum discussions which may resolve specific issues they have seen people report.<\/p>\n The Division<\/strong><\/p>\n Destiny<\/strong><\/p>\n World of Warcraft<\/strong><\/p>\n \u201cEnsuring that you have NAT or port-forwarding enabled and setup correctly on your router and that the game is specifically allowed through your firewall is critical.\u201d<\/p>\n Once MWEB subscribers have done these basic checks, they can forward their queries to gamesmaster@mweb.com.<\/p>\n From there, MWEB said it will investigate the issue for you.<\/p>\n The best Afrihost ADSL service for gaming<\/strong><\/a><\/p>\n Beware promises of unshaped bandwidth which prioritizes gaming<\/strong><\/a><\/p>\nHow to test and report network issues<\/h3>\n
Game-specific problems<\/h3>\n
\n
\n
\n
Check the basics, then report further issues to your ISP<\/h3>\n
More broadband news<\/h3>\n