Steam Refunds, get your Steam Refunds now - for any reason!
- Thread starter GregRedd
- Start date
MetalSoup
There's a GIF for that
It's about freaking time. I quite like this bit: "We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price."
I just wonder how long it's going to take. Steam support is notoriously bad.
GregRedd
New member
Didn't notice that bit at first. That is good indeed. And throws my Assassins Creed on discount now conspiracy theory out the window too
Ser_Bunnylot
New member
Well I requested a refund last night on a game I bought last week. Played for 1 hour and didn't like it. Got a notification this morning that my refund was approved and will reflect in my steam wallet within 7 days. So let's see.
mottamort
Bargain Hunter
Ser_Bunnylot
New member
So its "retroactive" within 2 weeks, nice. Also, what game was it?
Styx Master of Shadows. Impulse daily deal buy
VirtualForce
New member
Steam Now Offers Refunds
So you purchased a game on Steam and it's not your cup of tea. The gameplay is horrible or the story is just too silly for words. Perhaps you read the system requirements correctly but the framerates are as thick as Georgia mud no matter how you tweak the settings. For whatever the reason, typically, PC games cannot be refunded once they're purchased.
Valve Software is aiming to change this. The company is now offering Steam customers full refunds for any reason as long as they're within 14 days of purchase and within 2 hours of gameplay. Once the request has been made, customers will get their money back through the same payment method they used to purchase the game, or dumped into their Steam Wallet accounts.
According to Valve, the refunds pertain to games and software that are purchased on Steam, leaving music and video out of the picture. However, customers can get a refund on downloadable content (DLC) within 14 days of purchase and if the base game has been played for less than 2 hours. The catch is that the DLC must not alter aspects of the game, such as leveling up a character.
In addition to the DLC, Valve will also offer refunds within 48 hours on in-game purchases made inside any Valve-developed title. As with the DLC, Valve indicated that these items must not be modified, transferred or consumed.
"Third-party developers will have the option to enable refunds for in-game items on these terms," Valve's statement explained. "Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Otherwise, in-game purchases in non-Valve games are not refundable through Steam."
Valve Software also provides a list of what does not qualify for a refund, including gifts that are already redeemed by the recipients, games from those who were banned by the Valve Anti-Cheat system and purchases made outside of Steam. These include Steam Wallet cards and CD keys provided by third-party developers and publishers.
Valve indicated that it's offering refunds to ease the stress of buying games from Steam. However, if the company detects foul play on the customer's part, Valve will no longer offer that individual refunds in the future. Strangely enough, customers are allowed to request a refund on games that were purchased just before they go on sale.
So what happens when the reason for a refund falls outside Valve's new rules? Customers should ask for the refund anyway, as Valve will gladly take a look at the situation. Customers wanting a refund can head here and submit their requests.
This new refund policy should be good news for PC gamers who simply don't want to be stuck with a game or application that doesn't live up to its promises. This policy should also help weed out problematic titles that appear to be half-baked due to bugs and broken features. With these new refund rules, Valve is putting Steam customers first before the publishers' pockets.
Source: THG
So you purchased a game on Steam and it's not your cup of tea. The gameplay is horrible or the story is just too silly for words. Perhaps you read the system requirements correctly but the framerates are as thick as Georgia mud no matter how you tweak the settings. For whatever the reason, typically, PC games cannot be refunded once they're purchased.
Valve Software is aiming to change this. The company is now offering Steam customers full refunds for any reason as long as they're within 14 days of purchase and within 2 hours of gameplay. Once the request has been made, customers will get their money back through the same payment method they used to purchase the game, or dumped into their Steam Wallet accounts.
According to Valve, the refunds pertain to games and software that are purchased on Steam, leaving music and video out of the picture. However, customers can get a refund on downloadable content (DLC) within 14 days of purchase and if the base game has been played for less than 2 hours. The catch is that the DLC must not alter aspects of the game, such as leveling up a character.
In addition to the DLC, Valve will also offer refunds within 48 hours on in-game purchases made inside any Valve-developed title. As with the DLC, Valve indicated that these items must not be modified, transferred or consumed.
"Third-party developers will have the option to enable refunds for in-game items on these terms," Valve's statement explained. "Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Otherwise, in-game purchases in non-Valve games are not refundable through Steam."
Valve Software also provides a list of what does not qualify for a refund, including gifts that are already redeemed by the recipients, games from those who were banned by the Valve Anti-Cheat system and purchases made outside of Steam. These include Steam Wallet cards and CD keys provided by third-party developers and publishers.
Valve indicated that it's offering refunds to ease the stress of buying games from Steam. However, if the company detects foul play on the customer's part, Valve will no longer offer that individual refunds in the future. Strangely enough, customers are allowed to request a refund on games that were purchased just before they go on sale.
So what happens when the reason for a refund falls outside Valve's new rules? Customers should ask for the refund anyway, as Valve will gladly take a look at the situation. Customers wanting a refund can head here and submit their requests.
This new refund policy should be good news for PC gamers who simply don't want to be stuck with a game or application that doesn't live up to its promises. This policy should also help weed out problematic titles that appear to be half-baked due to bugs and broken features. With these new refund rules, Valve is putting Steam customers first before the publishers' pockets.
Source: THG
MetalSoup
There's a GIF for that
This is awesome. [MENTION=185]VirtualForce[/MENTION] I'm surprised no-one posted anything about it yesterday when it was announced.
Jan
Grand Poobah
In fairness, it was posted in a different sub-forum
I've merged the threads and left a redirect.
VirtualForce
New member
Oh awesome, sarcasm from [MENTION=17]MetalSoup[/MENTION]. How fresh.
This sarcasm and comments when someone misses a post or thread is getting really old quick.
MetalSoup
There's a GIF for that
And yet people still do it, I guess it's not old enough to get through to people yet.
VirtualForce
New member
Not everyone sits the whole day scouring the forum or needs to an in depth search to see if something they want to post has been posted. If something is posted twice now and then, whats the harm? At least the forum grows, ppl post. Anyways, like they say about sarcasm, lowest form of wit...but go for it.
MetalSoup
There's a GIF for that
mottamort
Bargain Hunter
VirtualForce
New member
Its still wit!
Anyways....
Can think of a couple of games I would have liked to do this with....